Information and Communication Technology (ICT) Supervisor at Alliance for International Medical Action (ALIMA)

Report to:
Logistics Coordinator

Report to (functional) :
IT technical referent at Maiduguri Coordination

Area:                     
Logistics

Main Purpose
Install and maintain systems and communications’ software and hardware according to ALIMA standards and policies, and support users, in order to ensure the efficient use of ITC systems and equipment in the mission.

Accountabilities

• Together with the Logistics Coordinator, analyze the ICT needs of the mission, draw up a draft of the ICT budget, and design an adapted strategy aiming to optimize the investment on information and communication technology.
• Study the ICT market in country, comparing prices and quality of equipment, software and internet providers/services, in order to optimize buying decisions and to ensure local assistance. Create and maintains a contact network of ITC providers in order to ensure communications and ITC local purchase quality.
• Identify and implement Information management practices to enhance the mission system’s effectiveness and reliability (development, checkup, deployment of applications, systems or new ITC standards, etc.).
• Plan and provide network security to ensure that appropriate access control is used internally on the LAN/WLAN’s, and to prevent intrusions.
• Provide a 1st and 2nd level help desk management system (support) and training to users (on software, hardware, telecom problems, etc.) in order to satisfy their needs, ensure fluent communications in the mission as well as the correct use, maintenance and running of IT equipment and networks.
• Provide corrective and preventive maintenance activities (checkup, cleaning, etc.), managing and updating a small stock of spare parts and replacing obsolete materials when necessary, of ICT environments, telecom and hardware equipment, according to ALIMA policies and procedures in place at any time.
• Ensure updating and upgrading activities in order to ensure that all the users and their equipment on the network are standardized with respect to virus protection, software, hardware and network configuration.
• Ensure questions and problems related to ITC are solved (if appropriate, according to ALIMA policies and procedures in force at any time). Register, reports and refer unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards. 
• Execute security management protocols (backups, anti-malware updates and software patching; firewall protection; radio protection, etc.) in order to ensure an immediate operational recovery/continuity in case of emergency and data security & availability.
• Train and supervise local IT assistants, on daily maintenance tasks and 1st level support, and radio operators in order to improve ICT staff capabilities and to improve lead time response.

Requirements
Education

•  Essential, advanced diploma in IT.
•  Desirable degree in technical engineering.
• Experience
• At least 2 in IT related jobs.
• Desirable experience in data collect.
• Desirable experience in administration and recovery of backups (MS, C&A, Veritas, etc.)

Languages   
Essential, mission working language; essential working knowledge of English and good command of ICT English. .

Knowledge

• Administration of Operational Systems (Windows 7/10, Linux server)
• MS Office 2007/2010
• Microsoft Networks configuration and set up (network components –switch and routers-, Ethernet, Wi-Fi, Bluetooth)
• Protocols: TCP/IP, LAN, WAN
• Apps development languages: Java
• Configuration and set up of networks: Desktops, Laptops and peripheries
• Google Suite
• Picture creation: ISO, MDF, CSO, etc.
• Other: Odoo, Remote Desktop Access.

Competences

• Results
• Teamwork
• Communication
• Flexibility
• Commitment
• Stress Management

Work location: Maiduguri, Borno State

Working conditions: Contract