Specialist, Service Reporting at Rembrandt Global Solutions (RGS)

Job Description

• The Reporting Specialist will develop frameworks and strategies for generating and delivering report to the company for business decisions.
• The role will also provide executive insight into the company’s business performance by ensuring that all data and reports are completed on a timely and accurate basis.

Key Responsibilities

• Create, maintain and enhance reporting template(s), and customize same as needed using reporting tools such as Excel and PowerPoint - expert level.
• Streamline existing reporting and analyses processes.
• Develop new reports or analyses to support specific requirements and ad hoc requests.
• Take ownership of managing internal ad hoc reporting, data analytics requests and various internal process improvement initiatives.
• Manage the Customer Service Operation to ensure effective request handling and compliance with operators’ SLA.
• Assist with tracking and troubleshooting inquiries/problems pertaining to the company’s customer service operations.
• Partner with business to define the corresponding business processes required in support of reporting.
• Work closely with users and/or clients to identify and specify data and reporting/analytics requirements. Create queries or reports to fulfill these requirements.
• Compile and distribute operational reports.
• Identify reporting discrepancies and report as necessary, following through to ensure they are remedied.

Knowledge/Skills/Ability:

• Professional knowledge of MS Excel.
• Strong presentation skill.
• Good interpersonal skills.
• Good SQL skill and data base knowledge is an added advantage.
• Effective communication skills - Verbal & Written.
• Strong with details, structured work, and processes.
• Result-driven orientation.
• Proficiency in other MS Office suites.
• Good relationship management skills.
• Willingness to work flexibly in response to changing organizational requirements.
• Understanding of, and ability to work with policies and procedures of an organization.

Education and Experience

• Minimum of first degree in Computer Science, Mathematics, Statistics, or related degrees.
• Three or more years of experience in data reporting in a Telecoms and VAS environment.
• Strong competency and comfort with developing reports and analyzing large sets of data.
• Experience in knowledge of data warehousing and Cloud concepts.
• Ability to work independently with minimal supervision.
• Certified Big Data Management is a plus.