Product Implementation Specialist at Paystack

You’ll be at the forefront of Paystack’s critical Customer Success team, which is based in the Paystack office in Lagos, Nigeria. 

For many of Paystack’s customers, you’ll be the face of the company, and you’ll be their first point of call when they need help. 

You will: 

• learn everything about how Paystack’s technology operates in order to be able to answer technical questions by clients of all skill levels who’re trying to integrate with Paystack. From business owners simply looking to get paid, to seasoned developers looking to build complex systems, you’ll help give them whatever support they need to achieve their goals
• reply quickly to inbound requests via email, Skype, phone calls, and Slack to solve client problems
• occasionally develop custom plugins for certain clients
• collaborate closely with the technical and product team to report bugs, recommend product enhancements, and generally keep the product team in the loop about how successfully real customers are using the product
• write and maintain developer documentation

Requirements

You: 

• have a working knowledge of some of the languages and technologies we interact with most often:
  • PHP
  • JavaScript
  • Wordpress
  • Node.js
• can communicate simply and clearly in speech and in writing with both technical and non-technical audiences
• are super organized and have excellent time management skills
• have an endless capacity for patience and calm, even when everyone else is freaking out
• are interested in learning all you can about how to provide world-class customer service 

While this is not required, it would be a huge plus if you: 

• have worked in a customer support role before, or a role where you engaged often with customers
• are familiar with customer support methods, tools, and best practice 

Benefits

• Competitive salary
• Full medical coverage
• New MacBook Pro
• Catered lunch
• Smart, kind colleagues who’re invested in your growth