Head, Maximum Demand Key Account Management at Ikeja Electricity Distribution Company

Role Purpose

• Coordinate the Unit to effectively manage Ikeja Electric’s strategic account with the aim of ensuring revenue assurance, loss reduction and overall customer satisfaction.
• Responsible for business development activities in relation to Ikeja Electric maximum demand (MD) customers; identify and on-board new customers and sustain existing business relationships

Role Accountabilities

• Develops, builds and manages Ikeja Electric’s corporate accounts (Maximum Demand – Commercial & Industrial customers) Devises relevant strategies to manage relationship with existing MD clients. Manage service delivery processes for MD customers (Payments, Customer assistance, Service Irregularities etc.)
• Conduct market analysis to identify opportunities within the Maximum Demand customer segment of the company.
• Operate as the focal point for any all complaints specific to the customer from billing, downtime resolution, technical issues and relationship management while ensuring that complaints from customers are resolved withing prescribed timelines.
• Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery.
• Co-ordinates the team to ensure full collection of monthly bills for MDKAM customers and drive loss reduction strategies.
• Ensures that available energy is supplied to all paying MD Customers within the Network, analyzing monthly energy consumption data and billing histories of Maximum Demand customers
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Collaborate with stakeholders to improve commercial and technical services to MD-KAM customers.
• Escalates revenue leakage issues to the relevant departments as well as impending business risks.
• Develop strategies to sign-on new MD customers.
• Develop a frame work to monitor competition and drive the company’s plans and polices geared at MD customer retention.
• Engage with potential independent developers and other parties seeking collaboration with IE for energy sales to MD customers.
• Execute any other task assigned by the Chief Commercial Officer.

Experience & Qualification

• Bachelor’s Degree in any of the following disciplines – Engineering, Accountancy, Banking & Finance or other numerate discipline.
• Master’s Degrees in Business Administration and advance degrees in Business Development and relationship management will also be beneficial
• At least 7 years relevant work experience, from related sector/ organisation with demonstrable understanding of credit / debt management as well as managing key customer accounts.
• Relationship management experience in Banking, energy sector will be an added advantage.

Skills & Competencies:

• Key Account Management
• Electricity Regulations and Policies
• Data Gathering and Analysis
• Business Intelligence
• Corporate/ Business Strategy
• Customer Focus
• Customer Support
• Revenue Assurance
• Energy Loss Reduction Techniques Management
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.