Guest Relations Manager Req ID: LAG000093 at InterContinental Hotels

Job Description:
As Guest Relations Manager, you will ensure the smooth and efficient running of the Guest Relations department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts.

Qualifications:

•     Degree from a reputable institution in Social Sciences/ Arts or its equivalent
•     Previous Managerial or Supervisory experience in Front Office/ Food and Beverage/Banking industry Sales & Marketing /Telecommunication/Airline Customer Service is a must.
•     Previous experience with dealing and resolving queries.
•     Experience with guest Loyalty programs a plus
•     Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
•     High level of English language skills both written and verbal.
•     Previous IHG experience preferred but not mandatory