Front Desk Officer at Teestone Hotels & Apartment

Job Summary

• The Front Desk Officer is responsible for providing excellent customer service to guests, handling check-ins and check-outs, and ensuring a smooth and pleasant stay experience.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest reservations, bookings, and cancellations.
• Respond to guest inquiries, requests, and complaints promptly.
• Maintain accurate records of guest information and room availability.
• Answer phone calls and direct them appropriately.
• Coordinate with housekeeping and maintenance for room readiness.
• Process payments and issue receipts.
• Ensure the front desk area is clean, organized, and professional at all times.

Requirements

• Minimum of HND / B.Sc. in any related field.
• Proven experience in customer service or hospitality is an added advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge (MS Word, Excel, booking systems).
• Professional appearance and attitude.
• Ability to multitask and work under pressure.
• Proximity to work location.

Skills & Competencies:

• Excellent communication skills.
• Strong customer service orientation.
• Attention to detail.
• Problem-solving skills.
• Time management and organization.