Network Operations Center Alarm Monitoring at Culminate Consulting

Job Description

• Monitor network traffic and performance while maintaining high level of customer satisfaction by providing services fully compliant with Service Level Agreement (SLA) and minimizing impact on customer services
• Identify services degradations associated with network events and incidents; isolate root causes
• Provide prompt and appropriate follow-up with regular feedback to customers in relation to on-going issues.
• Track, re-direct and escalate the workflow of incidents to subsequent support levels (e.e. technical Support Operations) as needed to resolve incidents.
• Ensure accurate and timely creation of update and completion of all trouble ticket with prompt escalation and notification of major network faults and customer faults as per NCC Escalation Guidelines, to both customers and to internal management
• Generate reports on network performance, trouble-shooting results and routine maintenance of network elements for tracking purposes and learning opportunity.
• Provide feedback and recommendation for Operation Support System (OSS) Tools improvements, regarding process flows, event management and correlations.
• Preventive maintenance co-ordination with the field team.

Requirement

• BSC/HND degree in Computer Science or related course
• 3-5 years’ experience in relevant job role
• Relevant professional certification and training also an added advantage
• Good communication and Interpersonal skills