Digital Platform Officer at Myrtle Management Consultants

Job Description

The Digital Platform Officer will manage, monitor, and administer the company’s digital platforms day-to-day. The role will ensure that platforms remain functional, up to date, user-friendly, and aligned with business objectives while supporting users and coordinating with internal and technical teams to resolve issues.

Key Responsibilities

• Manage and maintain the company’s digital platforms, websites, portals, and other online channels.
• Update platform content, information, products, services, announcements, and other digital materials as required.
• Monitor platform performance, functionality, availability, and user activity.
• Identify and report technical issues, bugs, and platform challenges and follow up with relevant technical teams for resolution.
• Manage user accounts, access, permissions, and platform-related requests.
• Provide first-level support and guidance to users experiencing platform-related issues.
• Monitor user feedback and recommend improvements to enhance user experience.
• Ensure that digital content and platform information are accurate, current, and properly presented.
• Generate regular reports on platform usage, activities, issues, and performance.
• Maintain proper records of platform activities, updates, incidents, and user requests.
• Work with IT, marketing, operations, and other relevant teams to implement platform improvements and digital initiatives.
• Ensure compliance with company policies, data protection requirements, and digital security procedures.
• Support the implementation and testing of new digital features, tools, and platform updates.

Key Skills & Competencies

• Digital platform management
• Strong computer and technology skills
• Data management and reporting
• Problem-solving and troubleshooting
• Excellent communication and user-support skills
• Attention to detail
• Good organisational and time-management skills
• Ability to manage multiple tasks and priorities
• Adaptability and willingness to learn new technologies
• Strong teamwork and stakeholder management

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Digital Marketing, or a related field.
• 2–4 years of experience in digital platform administration, website management, IT support, digital operations, or a similar role.
• Experience managing websites, online platforms, portals, or digital applications.
• Basic understanding of website content management systems (CMS), digital tools, and platform analytics.
• Proficiency in Microsoft Office and other relevant digital tools.