Front desk Officer at Fosad Consulting

Job Description

• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
• Prepares customer service summary reports.
• Co-ordinates the handling of difficult and/or unusual situations.
• Ensures and provides quality service to both internal and external customers.
• Handle inbound customer service calls with professionalism.
• Answer customer inquiries and follow through on requests.
•  Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
• Take thorough notes and promptly forward action items that need to be handled by others.

Qualifications

• A minimum of OND/HND degree
• 0-2 years work experience
• Additional Information

JOB SKILLS AND REQUIREMENTS

• Strong analytical skill
• Excellent communication skills
• Negotiation skills
• Attention to details is key
• Good leadership skill
• Planning and management skills

The role is open to only candidates residing in Abuja