CCTV Operator at SIMS Nigeria Limited

Role Overview

• The CCTV Operator monitors multiple surveillance screens in real time to protect employees, customers, facilities, inventory, and company assets.
• The role involves identifying suspicious activity, tracking incidents, operating cameras remotely where applicable, reporting security concerns, and managing CCTV footage.
• The ideal candidate must be observant, detail-oriented, patient, quick-thinking, and able to remain calm under pressure.

Key Responsibilities
CCTV Monitoring and Surveillance:

• Monitor multiple CCTV screens and assigned surveillance areas continuously.
• Operate cameras remotely to pan, tilt, zoom, or change positions where applicable.
• Identify suspicious behaviour, unauthorised access, theft, vandalism, accidents, and other unusual activities.
• Track persons or incidents across surveillance areas and communicate relevant details to security personnel.
• Check camera coverage and report faulty, damaged, or poorly positioned cameras.

Incident Detection and Response:

• Detect and promptly report security breaches, suspicious activities, and emergencies.
• Provide security personnel with accurate information on incident location, timing, persons involved, and movements.
• Liaise with security teams and relevant authorities to support incident response.
• Review and preserve relevant footage for investigations.

Access and Security Control:

• Monitor movement within the premises and report unauthorised access.
• Monitor key access points and report unusual movement of people, goods, equipment, or inventory.
• Support the prevention and detection of theft, fraud, vandalism, and other security violations.

Incident Reporting and Documentation:

• Maintain accurate records of security incidents and unusual occurrences.
• Prepare CCTV monitoring and incident reports with relevant details and actions taken.
• Record and escalate equipment faults, technical issues, and unresolved security concerns.

CCTV Footage Management:

• Retrieve, review, store, and preserve CCTV footage for authorised investigations.
• Protect recordings from unauthorised access, deletion, or alteration.
• Provide footage to authorised management, investigators, or relevant authorities in line with company procedures.
• Maintain confidentiality of all surveillance recordings.

Equipment and Technical Monitoring:

• Conduct routine checks on cameras, monitors, recording systems, and related equipment.
• Report camera failures, poor image quality, recording interruptions, and system faults promptly.
• Liaise with IT or technical teams to resolve CCTV-related issues.

Security and Emergency Support:

• Support security personnel during emergencies by providing real-time CCTV information.
• Assist in tracking individuals and providing relevant footage during investigations.
• Maintain heightened alertness during high-risk activities and sensitive operations.

Confidentiality and Data Protection:

• Maintain strict confidentiality of CCTV footage and security information.
• Prevent unauthorised access, use, or disclosure of surveillance recordings.
• Follow company CCTV, privacy, and data protection policies.

Coordination and Communication:

• Maintain clear communication with security personnel, supervisors, management, and relevant departments.
• Provide accurate incident information and support investigations and emergency response.
• Escalate security concerns promptly.

Compliance and Operational Discipline:

• Follow company security, safety, CCTV, and data protection procedures.
• Maintain punctuality, alertness, professionalism, and confidentiality.
• Perform other security duties assigned by management.

Key Requirements

• Possess a B.Sc or HND in Computer Scienceor equivalent qualification in Security Management, Criminology, Computer Science, Information Technology, or a related field is an advantage.
• Previous experience in CCTV monitoring, security operations, surveillance, loss prevention, or a related role is preferred.
• Basic knowledge of CCTV surveillance systems and security monitoring equipment.
• Ability to operate CCTV monitoring and recording systems.
• Good observation and attention-to-detail skills.
• Strong communication and incident-reporting skills.
• Ability to remain alert and focused for extended periods.
• Ability to work under pressure and respond appropriately to emergencies.
• Good computer literacy and basic knowledge of Microsoft Office applications.
• High level of integrity, discretion, and confidentiality.
• Ability to work shifts, weekends, public holidays, and extended hours when required.
• Strong sense of responsibility and commitment to workplace security.

Preferred Competencies:

• Vigilance and attentiveness
• Strong observation skills
• Excellent attention to detail
• Integrity and trustworthiness
• Quick decision-making
• Logical thinking and problem-solving
• Incident management
• Communication skills
• Report writing
• Confidentiality
• Patience and perseverance
• Emotional stability
• Teamwork and collaboration
• Basic technical troubleshooting
• Ability to work independently
• Strong sense of responsibility