Jobs at Moniepoint Inc.

About this role

• As a Senior Content Designer at Moniepoint, you'll craft clear, engaging content that guides users through our financial products.
• You’ll collaborate with product, design, and engineering teams to enhance user experiences across platforms.
• Your responsibilities include writing UI copy, ensuring tone consistency, and complying with legal standards.
• You’ll play a key role in shaping our brand voice, adapting content for different markets, and contributing to a seamless customer journey.
• This is a great opportunity to make a lasting impact on how users interact with Moniepoint's services.

Responsibilities

• Conduct qualitative and/or quantitative customer research and validate content design.
• Own the POV of the features, products, branding.
• Collaborate with designers, product managers, and engineers on framing the products/features to achieve business outcomes and communicate with users with storytelling.
• Edit app copy with UX guidance for UI designers to get the best customer flow journey.
• Deliver UX writing in the product across platforms and customer touch points.
• Write and edit user-focused content, including UI text, labels, and instructional copy that guides users through complex services.
• Act as a tone of voice consultant within Moniepoint to provide guidance across all communications.
• Understand different language styles in translation for all our markets.
• Participate in the creative process from concept to completion, providing insights and recommendations.
• Work closely with the legal and regulatory teams to ensure all content complies with industry standards and regulations.

Experience & Background

• Bachelor’s degree in English, Communications, Journalism, or a related field.
• Minimum of 3 years of experience as a UX writer or copywriter.
• Extensive professional copywriting experience in-house or agency as demonstrated in a portfolio.
• Fintech or tech industry experience preferred.

Skills & Competencies:

• Demonstrated ability to write clear and engaging content for a variety of digital products and platforms.
• Strong understanding of UX design principles and how content influences user behavior and interaction.
• Familiarity with SEO best practices.
• Familiarity with Agile project management tools like Workfront and design software like Figma.
• Excellent collaboration and communication skills, with the ability to build relationships with teams and senior leaders across the business.
• Detail-oriented with strong organizational skills, high reliability on delivery deadlines, and the ability to manage multiple projects simultaneously.

What Success Looks Like in This Role:

• Seamless end-to-end customer flow journeys enabled by clear, intuitive, and accessible UI copy across all product touchpoints.
• Consistent application of brand voice and tone across all product lines and regional market translations.
• Strong cross-functional alignment with design, product, engineering, and legal teams to ship compliant, user-centered features efficiently.
• Measurable improvement in product usability and adoption driven by validated user research and strategic content design decisions.

Why Join Us?

• Cultivate your career in an environment dedicated to a culture of innovation, teamwork, and growth.
• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.

go to method of application »

About the role

• As a Product Design Manager, you will own the execution of our design vision, managing a small team of designers across multiple teams to prioritise initiatives, drive strategic projects, and foster a culture of excellence.
• Balancing leadership with hands-on design, you will ensure we deliver business-driven, user-centred solutions that elevate the user experience.
• This role requires strong leadership, UX/UI expertise, and cross-functional collaboration. You will work closely with product managers, engineers, and other stakeholders to remove blockers, streamline workflows, and create scalable, accessible designs that align with both user and business needs.

What you’ll do

• Lead and manage a small team of product designers, ensuring project prioritisation, team alignment, and timely execution of high-quality design work.
• Mentor and inspire your team, fostering a culture of feedback, learning, and innovation through regular critiques, coaching, and skill development.
• Manage project timelines, roadmaps, and design workflows, ensuring the team delivers high-quality work on schedule.
• Maintain a hands-on approach, contributing directly to key design projects while balancing leadership responsibilities.
• Partner with product managers, engineers, and executives to translate strategic goals into user-friendly design solutions.
• Advocate for user-centred design by leveraging qualitative and quantitative research, usability testing, and behavioural insights to make informed design decisions.
• Ensure design consistency and scalability through the use of design systems and atomic design principles.
• Champion accessibility (a11y) and inclusive design, ensuring our products are usable by a diverse audience.
• Collaborate with analytics and product teams to measure the impact of design and optimise experiences based on data.

What you need to succeed

• A strong portfolio demonstrating your ability to lead design teams and deliver end-to-end product design solutions across platforms, backed by user research and measurable impact.
• Experience leading and developing design teams, fostering collaboration, mentorship, and performance-driven growth.
• Expertise in UX/UI principles, interaction design, and user research methodologies, with a proven track record of delivering results-driven digital products.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and advocate for design at all levels.
• Strategic mindset, with the ability to translate product goals into scalable, flexible, and user-centric design solutions.
• Experience managing design workflows, tools, and operational processes to improve team efficiency and output.
• Ability to thrive in a fast-paced environment, effectively balancing multiple priorities while maintaining design excellence.
• Experience in fintech or SaaS, with a strong understanding of financial products, compliance, security, and designing for trust.

What you’ll get

• A leadership role in shaping the future of fintech - your work will influence design strategy and impact millions of users.
• Opportunities for career growth - mentorship, leadership development, and the ability to scale and shape a high-performing design team.
• Autonomy and influence - own design decisions, drive cross-functional collaboration, and define best practices.
• A high-performing and collaborative team - work alongside talented designers, engineers, and product managers in a culture that values design excellence.
• A culture of experimentation - we encourage bold ideas, rapid iteration, and data-driven design improvements.
• Competitive compensation and benefits.
• Remote-friendly work culture with support for professional development and engagement with the design community.

go to method of application »

Job Purpose

• The Quality Assurance Auditor in Customer Support is tasked with overseeing and assessing customer interactions to ensure compliance with company standards, policies, and procedures.
• This position is vital in upholding and enhancing service quality by pinpointing areas for improvement, offering feedback, and collaborating with the customer service team and product team to elevate the overall customer experience.

Responsibilities

Monitor and Evaluate Agents’ Interactions:

• Analyze and evaluate recorded customer service calls, emails, chats, and other interactions to ensure they align with company standards.
• Assess the effectiveness of communication, the accuracy of the information given, and adherence to scripts or guidelines.

Quality Scoring and Reporting:

• Develop, implement, and refine quality scoring criteria and guidelines.
• Accurately evaluate customer interactions based on established metrics.
• Produce detailed reports on quality performance, emphasizing trends, strengths, and areas needing improvement.

Provide Feedback, Identify Training Needs and Coaching:

• Deliver constructive feedback to customer service agents based on audit findings.
• Collaborate with team leaders and managers to provide coaching and support to agents, helping them improve their performance.

Examine audit results to pinpoint recurring issues or training deficiencies:

• Suggest targeted training programs to address identified improvement areas. 

Process Enhancement:

• Work with management to develop and implement quality improvement initiatives.
• Recommend changes to processes, policies, or scripts to enhance service quality and efficiency.

Maintain Compliance/Ensure Adherence:

• Ensure that all customer interactions comply with legal and regulatory requirements, as well as company policies and procedures.
• Monitor adherence to data protection and privacy standards in customer interactions. 

Documentation and Record-Keeping:

• Keep precise records of all audits, feedback sessions, and action plans
• Ensure all documentation is current and readily available for management review.

Collaboration:

• Work closely with other departments, such as Training, Operations, and Human Resources, to support quality assurance initiatives. 
• Participate in regular meetings to discuss audit findings and contribute to continuous improvement strategies. 

Continuous Learning and Development:

• Keep informed about industry trends, customer service best practices, and quality assurance methodologies.
• Engage in continuous training and development programs to improve auditing skills.

Requirements

• A Degree in a relevant field
• Experience and knowledge of customer support requirements particularly in the correspondent banking space.
• 3 - 5 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
• Client Service experience or Front Office experience
• Compliance knowledge is an added advantage
• Attention to detail.