Senior Content Designer at Moniepoint Inc.

About this role

• As a Senior Content Designer at Moniepoint, you'll craft clear, engaging content that guides users through our financial products.
• You’ll collaborate with product, design, and engineering teams to enhance user experiences across platforms.
• Your responsibilities include writing UI copy, ensuring tone consistency, and complying with legal standards.
• You’ll play a key role in shaping our brand voice, adapting content for different markets, and contributing to a seamless customer journey.
• This is a great opportunity to make a lasting impact on how users interact with Moniepoint's services.

Responsibilities

• Conduct qualitative and/or quantitative customer research and validate content design.
• Own the POV of the features, products, branding.
• Collaborate with designers, product managers, and engineers on framing the products/features to achieve business outcomes and communicate with users with storytelling.
• Edit app copy with UX guidance for UI designers to get the best customer flow journey.
• Deliver UX writing in the product across platforms and customer touch points.
• Write and edit user-focused content, including UI text, labels, and instructional copy that guides users through complex services.
• Act as a tone of voice consultant within Moniepoint to provide guidance across all communications.
• Understand different language styles in translation for all our markets.
• Participate in the creative process from concept to completion, providing insights and recommendations.
• Work closely with the legal and regulatory teams to ensure all content complies with industry standards and regulations.

Experience & Background

• Bachelor’s degree in English, Communications, Journalism, or a related field.
• Minimum of 3 years of experience as a UX writer or copywriter.
• Extensive professional copywriting experience in-house or agency as demonstrated in a portfolio.
• Fintech or tech industry experience preferred.

Skills & Competencies:

• Demonstrated ability to write clear and engaging content for a variety of digital products and platforms.
• Strong understanding of UX design principles and how content influences user behavior and interaction.
• Familiarity with SEO best practices.
• Familiarity with Agile project management tools like Workfront and design software like Figma.
• Excellent collaboration and communication skills, with the ability to build relationships with teams and senior leaders across the business.
• Detail-oriented with strong organizational skills, high reliability on delivery deadlines, and the ability to manage multiple projects simultaneously.

What Success Looks Like in This Role:

• Seamless end-to-end customer flow journeys enabled by clear, intuitive, and accessible UI copy across all product touchpoints.
• Consistent application of brand voice and tone across all product lines and regional market translations.
• Strong cross-functional alignment with design, product, engineering, and legal teams to ship compliant, user-centered features efficiently.
• Measurable improvement in product usability and adoption driven by validated user research and strategic content design decisions.

Why Join Us?

• Cultivate your career in an environment dedicated to a culture of innovation, teamwork, and growth.
• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.