Customer Experience Executive at PDO Incorporated

PDO Incorporated is strengthening its Customer Experience function across real estate, agribusiness, and ecosystem-driven platforms.

We require a disciplined and emotionally intelligent professional who understands structured follow-up, client psychology, team coordination, and service performance metrics.

This role combines systems, empathy, and enforcement.

Key Responsibilities

• Manage CRM systems and structured customer databases
• Lead customer communication workflows across multiple touchpoints
• Handle client escalations with empathy and resolution discipline
• Develop and implement call scripts and structured call flows
• Coordinate CX team members and monitor performance standards
• Drive structured follow-up culture across inquiries and transactions
• Support strategic debt recovery through structured communications
• Track customer satisfaction metrics and response time KPIs
• Monitor service quality and enforce compliance to service protocols
• Develop documentation and CX process improvement systems

Candidate Profile

• 3–6 years experience in structured customer service or CX environments
• Experience managing teams or coordinating service staff
• Demonstrated experience in strategic debt recovery or collections
• Strong emotional intelligence and conflict resolution capability
• Experience designing call scripts and customer engagement flows
• Strong follow-up discipline and accountability mindset
• CRM system management experience
• Experience in real estate, financial services, or structured service environments is a strong advantage
• Applicants must clearly state:
• Teams or CX structures they have managed
• Systems or workflows they have implemented
• Measurable improvements achieved (recovery rates, response times, satisfaction metrics)

Immediate resumption preferred