Service Advisor / Workshop Supervisor (Ijebu Ode) at Nicole Sinclair Consulting

JOB SUMMARY

The Service Advisor / Workshop Supervisor will manage the customer service experience while overseeing day-to-day workshop activities. The role requires strong automotive knowledge, customer advisory skills and the ability to identify service needs, recommend repairs and maintenance, and convert these recommendations into workshop business.

KEY RESPONSIBILITIES

• Receive customers, understand vehicle complaints and conduct preliminary vehicle assessments.
• Advise customers on required repairs, servicing and preventive maintenance based on the vehicle’s condition and service history.
• Explain technical issues and recommended repairs clearly to customers and provide accurate service estimates.
• Follow up on quotations and recommendations to secure customer approval and increase service sales.
• Identify opportunities to recommend relevant additional services while maintaining customer trust.
• Coordinate daily workshop activities and allocate jobs to technicians.
• Monitor repairs to ensure work is completed correctly and within agreed timelines.
• Inspect completed jobs before vehicles are released to customers.
• Ensure proper use of job cards, service records, tools and workshop equipment.
• Handle customer enquiries and complaints and ensure timely resolution.
• Maintain strong relationships with customers to encourage repeat business and referrals.
• Provide regular updates to the General Manager on workshop activities, sales, customer issues and operational challenges.

QUALIFICATIONS & EXPERIENCE

• B.Sc./HND in Mechanical Engineering, Automobile Engineering, Automotive Technology or a related field.
• Minimum of 1 year experience in an automobile workshop, dealership, service centre or related environment.
• Good knowledge of vehicle servicing, repairs and common automotive faults.
• Experience supervising technicians or workshop operations.
• Strong customer service and service-sales skills.

KEY COMPETENCIES

• Automotive Technical Knowledge
• Customer Advisory & Relationship Management
• Service Sales & Upselling
• Workshop Supervision
• Communication & Negotiation
• Problem Solving
• Team Leadership
• Attention to Detail

KEY PERFORMANCE INDICATORS

• Workshop revenue and service sales
• Customer retention and repeat business
• Service quotation conversion
• Customer satisfaction
• Timely completion of workshop jobs
• Quality of repairs and reduction in repeat complaints
• Technician productivity and workshop utilisation