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  • Posted: Dec 10, 2019
    Deadline: Dec 12, 2019
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  • We deliver unequaled financial services through well trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.
    Read more about this company

    Head of Operations

    Job Description

    • Electronic banking operations.

    Key Job Responsibilities/Duties

    • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
    • Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
    • Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
    • Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
    • Ensure compliance with regulatory requirements relating to Banking Operations.
    • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
    • Manage the Banking Operations Department (staff and budget).
    • Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
    • Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
    • Trade Finance Operations – Import / Export LC’s, Supply Chain Finance and Invoice Discounting
    • Treasury Operations – Forex, Money Market and Derivative Products, FI Transaction activity and 3rd Party Funds / Investment processing
    • Credit Operations – Loan sanction fulfilment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.

    Job Requirements
    Technical Skills:

    • Detailed knowledge of Banking procedures and policy principles at all levels
    • Ability to translate local regulatory requirements into a thorough knowledge of Operational routine in Banks
    • Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions
    • Extensive knowledge of Treasury Operations and Trade Finance
    • Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
    • Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation
    • Ability to recognise problems and apply Risk Management techniques to address them
    • Ability to plan & prepare the strategy and annual budget requirements for the operational environment
    • Strong planning, organisational and time management abilities
    • Leadership, team management, developing and mentoring
    • Metrics-driven mindset
    • High-level influencing and interpersonal skills
    • Relationship building, negotiation, problem-solving and troubleshooting

    Method of Application


    Interested and qualified candidates should send their applications to: career@rigomfb.com using the "Job title" as the subject of the email.

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