Account Manager at Vodacom Nigeria

Band: Band H
Job type: Full-time
Employment Type: Permanent
Department: Business Development
Reporting to: Manager: Business Development Group

Your Role

• Working within the Business Development Team, you will be responsible for managing Key accounts, sale of new business, growth of existing clients and the reduction of churn.
• The job holder will develop relationships with customers for future development; maintain strength of Vodacom image and quality in front of Customer.
• The Account Manager will work closely with the Solution Architect, Product Development, Project Management, Finance, Legal, and members of other teams as required from time to time. 
• You will build trust, value others, communicate effectively and politely with mutual respect, maintain relationships that meet company core value.

Key Accountability

• Identify sales prospects
• Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
• Identify new business and ways to increase revenue share of within existing accounts.
• Monitor account performance and ensure that the set targets are met.
• Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
• Manage the customer relationship for assigned accounts and develop revenue stream
• Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
• Monitor account performance and ensure that the set targets are met.
• Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to BDG General Manager.
• Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database

Qualification Requirements

• You must have a degree from any reputable organisation with a minimum of 3-5 years post NYSC sales working experience, successful key accounts/enterprise solution selling preferably in the telecoms industry.
• Experience in managing strategic business across public and Enterprise sectors will be of advantage

What’s important to us?

• We are looking for individuals with exceptionally good understanding of converged and networking technologies and services, proven successful account acquisition and development in a telecom environment.
• Demonstrated success in networking and relationship management with a deep knowledge of mobile and fixed enterprise business in sales, business development, operations and technical sales is also desirable.