Front Desk Officer at Adcem Healthcare Limited

Location: Lagos Island

Industry: Healthcare

Job Function: Responsible for handling front office reception and administration duties, including scheduling meetings, patient records/ appointment schduling and travel for executives.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Assist with administrative tasks
• Provide client support services in accurate and timely manner
• Maintain high level of professionalism and competence in every client interaction
• Build positive and productive relationships with clients
• Analyse and resolve service issues promptly
• Work in compliance with company policies and procedures
• Identify and develop new business opportunity with clients contact
• Respond to inquiries and refer when necessary to the appropriate department or official
• Prepares outgoing mails, sort and distributes incoming mails
• Utilize problem solving and time management skills in client service operations
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.

Skills and Qualifications

• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus, Customer Focus, Organization, Handles Pressure, Phone Skills.
• Good communication and interpersonal skills
• HND or Bachelor's degree in Social Science or Arts.
• 2 years post NYSC related work experience