Optical Manager/ Customer Service at Eye Foundation Hospital

Report To: Optical Services Country Manager

Job Summary

• Optical Manager is responsible for operation of the store, keeping the store profitable and well-organized to ensure a pleasing experience for our customers. In addition, the Optical Manager delivers excellence in sales performance.

Responsibilities
Your duties shall fall include, but not limited to the following:

• Supervise and coordinate all customer related activities.
• Drive the delivery of quality care to patients.
• Generation of Reports.
• You are required to visit other branches as the need arises.
• Entering of the optical daily sales of all branches in quick book.
• Preparation of monthly sales report with the line manager at the end of the month.
• Reconciliation of invoices from various optical labs with the order placed and receipts at the end of the month.
• Assisting the optometrist in attending to patients.
• Assisting patients in choosing frames and lenses option.
• Stock reconciliation at the end of the month.
• Follow up on glasses ordered from the laboratory.
• Ordering and collection of contact lenses when needed.
• Preparation of HMO report at the end of the month for the accounting and audit department.
• General report on sales.
• General administrative work in optical department.
• Receiving and assisting patients in accessing the appropriate optical services.
• Providing effective clerical services and also attending to phone calls.
• Any other duties as assigned by your supervisor and Management.

Qualifications

• A bachelor’s degree in any relevant field especially in Humanities and Social Sciences
• A minimum of 2 years working experience in a relevant field.
• A prior customer service experience is an added advantage.
• Must be computer savvy.