Regional Manager at Health Plus Limited

Reference No: HP/RO/RM18
Contract Type: Permanent/Contract
Reports to: The Chief Retail Operations Officer

Job Functions

• Administration,Advisory,Communications,Counselling,Investigation & Compliance,Management,Quality Control,Retail,Safety & Security,Sales

Industries:

• Distribution, Warehousing & Freight,Ecommerce,Fmcg (Fast Moving Consumer Goods Sector),Food & Beverages,Health / Fitness / Beauty,Healthcare,Hospitality,Hotel / Catering / Hospitality / Leisure,Infrastructure,Manufacturing,Medical,Pharmaceutical / Medical / Healthcare / Hygiene,Procurement & Purchasing,Retail,Supply Chain

Specification

• The Regional Manager will be responsible for managing and assuming the overall responsibility for the success of areas under a region.
• The Regional Manager is expected to be strategic in running the affairs of the Region. This position will provide direction for areas within the region, driving their sales and ensuring profitability.
• The Regional Manager supervise the Area Managers and ensure compliance in all areas of customer service, branch operations, and loss prevention.

Key Elements of the Role
Strategy:

• To provide strategic direction for the region
• To cascade the corporate vision across the region in the most simply manner
• To participate in expansion of business opportunities across the region
• To run forecast and projection on opportunities within the region
• To share market intelligence with management in fostering growth within the region
• To drive marketing initiatives within coverage areas with the objective of growing traffic of all areas within his/her region
• To improve on Customer loyalty across all areas within his/her region
• To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
• To monitor adherence to the HealthPlus way of selling

Sales & Marketing:

• To maximize sales and ensure profitability of all Areas within his/her region
• To Track sales performance and provide strategic support in target actualization
• To drive marketing initiatives within coverage areas with the objective of growing traffic of all areas within his/her region
• To improve on Customer loyalty across all areas within his/her region
• To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
• To monitor adherence to the HealthPlus way of selling

Stock Management & Merchandising:

• To ensure branch team adherence to planograms and merchandising plans
• To monitor and ensure that all products are labelled with up-to-date prices within his/her coverage
• To oversee stock levels of all areas within his/her coverage with the objective of maximizing sales
• To ensure adherence to the SOP on stock management – stock takes (quarterly/random)
• To maintain and constantly develop innovative and cost-effective stock controls, monitoring stock weekly to achieve sales budgets against monthly targets
• To cooperate with Marketing and Business Development in developing & implementing marketing & merchandising strategies.

Operations:

• To ensure that all areas within his/her coverage are open for trading and dispensing of prescriptions during the registered hours for opening
• To ensure optimum functioning of the ERP solution across all areas within his/her coverage
• To deal with customer complaints promptly, efficiently and in accordance with Company policy
• To ensure the deployment of Pharmacy-Services at HP & CB Branches as a major competitive-edge
• To ensure all areas within his/her coverage have adequate logistics and facilities support
• To work with security and internal control to identify and prevent risk exposures as related to shrinkage, theft etc.

Compliance & Regulatory:

• To track the registration and renewals of licenses as related to pharmacists and branches
• To enforce compliance with Regulatory Standards, Branch Standards, Company Policies and Procedures
• To monitor the performance of Branch Pharmacists to ensure the highest professional standards of dispensing/prescribing pharmacy services provision and counselling according to Pharmacy Laws, PCN code of ethics and MEP UK are upheld
• To ensure 100% compliance with the PCN code of ethics in all HealthPlus branches.

Turnover Profitability and Financial Management:

• Monitor Pharmacists and staff wages against budget on a monthly basis and agree a course of action if necessary to bring back within the budget while having regards to cost as a percentage of sales
• To ensure optimum functioning of the ERP solution across all areas within his/her coverage
• Review net profit performance against budget on a regular basis with the CFO and CEO
• To be aware of any commercial opportunities and recommend appropriate action. Also to respond to threats such as the establishment of new pharmacies in the area, defacing/demolition of Branch signage by Local/State Government agencies etc.
• Encourage development of new business opportunities like clinics, hospital, homes, residential estates, offices, schools, churches, gyms etc. by Branch Teams under their jurisdiction
• To ensure Delivery Service generates a minimum of 5% of all branch sales

Area Management:

• Ensure prompt and accurate completion of all paperwork relating to the operations of the Area
• Ensure that all pharmacists and branch support staff act promptly upon all memos and bulletins issued by Management, constantly following-up to ensure continued compliance
• Following periodic risk assessments, to ensure all Fire prevention regulations and Health & Safety procedures are followed in all areas within his/her coverage, ensuring that appropriate incident reports & records are kept
• Maintain and support regular communication between Management and Branch teams as required

Team Management:

• To cascade performance expectations to all areas within his/her coverage
• To ensure objective and effective performance management and appraisals
• To oversee appropriate manpower cover within all areas within his/her coverage
• To liaise with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
• To escalate all disciplinary issues to HR

Training & Development:

• To ensure upskilling of branch staff in collaboration with HealthPlus Academy
• To take a lead role in building a strong Sales Management culture among the branch staff; coach Branch Teams, identify skills and opportunities for development, provide advice and guidance on branch management issues when needed
• To ensure all pharmacists and other branch staff remain up-to-date on their training in accordance with Company policy

Community Partnerships:

• To represent the Company through membership and active participation in pharmaceutical professional groups, associations, and organizations within area of coverage or as assigned by leadership.
• To recommend and coordinate special professional and community programs to enhance and improve the professional image of pharmacists and HealthPlus.

Requirements

• Must have a Bachelor's degree in Pharmacy or a Master’s degree in Pharmacy
• Minimum of 10 years experience in a retail environment of which 5 years must be in a managerial capacity
• Leadership and People Management
• Business Analysis and Reporting
• Conflict Resolution & Problem Solving
• Business Acumen
• Communication Skills
• Customer Focus
• Process Driven
• Result Oriented
• Integrity
• Critical Thinking
• Teamwork

Salary
Market Related.