Consumer Sales Representative at Swift Networks

Job Objective:

• Responsible for communicating with potential customers through the telephone, to develop an effective pipeline of new business and achieve or exceed sales targets.

Job Duties & Responsibilities

• Responsible for attending to outbound sales enquiry calls and online sales chat with prospective customers.
• Aggressively make cold calls and sell to existing and prospective customers and the company's service solutions while achieving daily call targets.
• Processing online orders promptly, setting reminders and following up with generated leads to build a relationship with prospective customers.
• Maintaining a good customer relationship with existing customers to enhance customer retention while managing churn customers to re-establish contact.
• Build and maintain a high level of product knowledge.
• Obtain new customers' information, payment and process orders online promptly.
• Achieve and exceed sales targets in the area of subscribers and revenue consistently while converting prospective clients into long-term sales relationships and opportunities.
• Apply the ideal and professional phone etiquette.
• To carry out other duties as may be assigned by the Head of Department.

Knowledge, Skill and Competencies

• Pleasant and friendly mannerism.
• Basic computer knowledge- the person should be adept in using search tools, a browser and also be familiar with email features and the CRM solution.
• Excellent listening and communication skills (oral and written).
• Good negotiation and persuasive skills to aggressively cold call, follow up and close sales.
• A proactive, self-motivated individual with the ability to work independently, yet a team player.
• Knowledge of Windows-based applications as well as various internet technologies.
• A fast learner with the ability to manage time effectively and work under pressure.
• Ability to adapt to change – meets the changing demands of the work environment.
• A sound knowledge of telephone etiquette.

Requirements

• The job holder must have a Bachelor's Degree (Second Class Upper) in Engineering, Computer Science or IT related discipline with a minimum of 10 years’ post qualification experience preferably in Enterprise Sales and within the Telecoms Industry.
• Possession of a Master's degree and experience in managing strategic business will be an added advantage.
• Bachelor's Degree in Business, Marketing, or a related field with1 years work experience.