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  • Posted: Feb 20, 2019
    Deadline: Feb 27, 2019
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  • Integrity We must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny.
    Read more about this company

     

    Front Desk Executive

    Job Description / Responsibilities
    Include but not limited to the following areas:

    • Maintain a register of Company’s visitors & customers received at the front desk.
    • Directs visitors by maintaining employee and department directories; giving instructions in line with the visitors management procedure.
    • Maintains security by following procedures; monitoring logbook; issuing visitor badges via the VMS
    • Responsible for administrative tasks, including maintaining files and spreadsheets or sending out interoffice communications.
    • Greet clients as soon as they arrive and connect them with the appropriate staff in line with the VMS procedure
    • Answer the phone in a timely manner and direct calls to the correct offices
    • Create and manage both digital and hardcopy filing systems for all visitors.
    • Make travel arrangements and schedule meetings based on some Clients’ itineraries ( If applicable)
    • Deal with bookings by phone, e-mail, letter, or face-to-face
    • Complete procedures when Guests arrive and leave
    • Take and pass on messages to Guests
    • Deal with special requests from Guests
    • Deal with complaints or problems
    • Answer telephone calls and take messages or forward calls
    • Schedule and confirm appointments and maintain event calendars via the VMS
    • Check visitors in and direct or escort them to specific destinations
    • Inform other employees of visitors’ arrivals or cancellations
    • Enter customer data and send correspondence
    • Copy, file and maintain paper or electronic documents and records
    • Handle incoming and outgoing mail
    • Performs other ad-hoc duties assigned

    Academic Qualification

    • HND/B.Sc in Business Administration or any other related field of study

    Professional Certification(s):

    • Certifications in relevant field will be an added advantage

    Years of Experience:

    • 2- 5 years cognate work experience

    Personal Attribute/ required skill set:

    • Strong communication and people skills
    • Good organizational and multi-tasking abilities
    • Problem-solving skills
    • Customer service orientation
    • Attention to detail
    • Integrity
    • Accountability
    • Passion
    • Good team spirit
    • Customer Relationship Management
    • Record management
    • Crisis Management.

    Method of Application

    Applicants should send their CV to: recruitments@ekedc.com

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