Front Desk Executive at Eko Electricity Distribution Company

Job Description / Responsibilities
Include but not limited to the following areas:

• Maintain a register of Company’s visitors & customers received at the front desk.
• Directs visitors by maintaining employee and department directories; giving instructions in line with the visitors management procedure.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges via the VMS
• Responsible for administrative tasks, including maintaining files and spreadsheets or sending out interoffice communications.
• Greet clients as soon as they arrive and connect them with the appropriate staff in line with the VMS procedure
• Answer the phone in a timely manner and direct calls to the correct offices
• Create and manage both digital and hardcopy filing systems for all visitors.
• Make travel arrangements and schedule meetings based on some Clients’ itineraries ( If applicable)
• Deal with bookings by phone, e-mail, letter, or face-to-face
• Complete procedures when Guests arrive and leave
• Take and pass on messages to Guests
• Deal with special requests from Guests
• Deal with complaints or problems
• Answer telephone calls and take messages or forward calls
• Schedule and confirm appointments and maintain event calendars via the VMS
• Check visitors in and direct or escort them to specific destinations
• Inform other employees of visitors’ arrivals or cancellations
• Enter customer data and send correspondence
• Copy, file and maintain paper or electronic documents and records
• Handle incoming and outgoing mail
• Performs other ad-hoc duties assigned

Academic Qualification

• HND/B.Sc in Business Administration or any other related field of study

Professional Certification(s):

• Certifications in relevant field will be an added advantage

Years of Experience:

• 2- 5 years cognate work experience

Personal Attribute/ required skill set:

• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Attention to detail
• Integrity
• Accountability
• Passion
• Good team spirit
• Customer Relationship Management
• Record management
• Crisis Management.