Restaurant Manager at So Fresh Neighbourhood Market

Job Description
Planning:

• Organise and oversees the day to day operations and efficient functioning of all units within the outlet
• Conducts weekly operations meeting within a reasonable and convenient time for all staff.
• Liaises with suppliers, distributors, vendors and other service providers to the store.

Administrative and other duties:

• Ensure strict compliance with service protocols
• Ensures strict compliance to Food Safety and Quality Standards
• Ensures strict compliance to dress code, good hygiene standards and general outlook among staff.
• Generate and sends daily, weekly and monthly reports (sales, stock, audit, and required reports)
• Facilitate minor repairs involving the generators, air-conditioning, refrigeration units and other equipment.
• Reports major repairs and maintenance work to the Facility Manager & follow up to ensure job is done.

Managerial:

• Ensures daily store opening/closing times and procedures are strictly followed.
• Delegate tasks; following up on work results
• Maintains store staff job results by coaching, counselling and disciplining employees
• Ensure orderliness, routine cleaning and good hygienic condition
• Responsible for job sequencing, delegation, workplace scheduling, coaching and mentoring of employees

Customer Service:

• Ensures an organised, beautiful, and comfortable shopping environment for customers to have an enjoyable shopping experience.
• Be available to promptly attend to customers in the outlet
• Promptly attends to customer enquiries and complaints
• Protect employees and customers by providing a safe and clean environment
• Identifies current and future customer’s requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Constantly interfacing with the Help Desk unit for product availability & timely delivery.

Sales:

• Closes out cashiers
• Reconciles sales
• Remit daily sales to the bank
• Drive Sales Target
• Manages prudently the outlet petty cash expenditure.