Quality Assurance Specialist at Best Service Raya

Key Responsibilities
Quality Management and Compliance:

• Implement and maintain quality assurance protocols and processes.
• Ensure compliance with regulatory standards, company policies, and industry best practices.
• Review and update Standard Operating Procedures (SOPs) as needed.

Testing and Inspection:

• Conduct regular testing, inspection, and monitoring of Operations.
• Perform root cause analysis on quality of service and develop corrective actions.
• Collaborate with the Operations team to establish quality requirements and corrective measures.

Documentation and Reporting:

• Maintain accurate records of tests, inspections, and statistical data.
• Generate reports summarizing quality metrics and trends.
• Document and analyze customer complaints and provide insights for improvement.

Process Improvement:

• Lead or participate in continuous improvement initiatives to enhance quality.
• Identify areas for improvement and work with cross-functional teams to implement solutions.
• Support the implementation of quality standards practices where applicable.

Training and Development:

• Conduct training sessions for staff on quality standards and processes.
• Ensure team members understand and adhere to quality control measures.
• Stay updated with industry best practices and new quality techniques.

Customer Focus:

• Work with the customer service team to understand and address customer feedback on quality.
• Develop strategies to improve customer satisfaction by enhancing product quality.
• Ensure customer quality requirements are clearly communicated and met.

Educational Background

• Bachelor’s Degree in Quality Assurance and/or
• A Bachelor's Degree in Business Administration is preferable

Knowledge, Skills & Professional Experience:
Interpersonal Skills:

• Strong communication skills
• Attention to details
• Customer-oriented
• Time management
• Flexibility

Technical Skills:

• Awareness of the Quality Assurance Standards
• Strong knowledge of quality standards and methodologies (e.g., ISO 9001, Lean, Six Sigma).
• Excellent attention to detail, problem-solving skills, and analytical abilities
• Good interpersonal skills and the ability to work collaboratively with cross-functional teams.

Language Skills:
Proficient:

• English: Proficient

Nature of Impact:

• Functional level

Professional Experience:

• 3 years of Quality Assurance background