Food & Beverage (F&B) Manager at The Borough Lagos

About the job

• We are seeking an experienced and customer-focused Food & Beverage Manager to oversee the daily operations of our food and beverage services. The ideal candidate will be responsible for ensuring exceptional guest experiences, maintaining high service standards, managing staff, controlling costs, and driving revenue growth. This role requires strong leadership, operational efficiency, and a deep understanding of hospitality trends.

Key Responsibilities:

• Oversee all food and beverage operations, including restaurants, bars, and room service (if applicable)
• Ensure high-quality service delivery and customer satisfaction at all times
• Develop and implement standard operating procedures (SOPs)
• Monitor inventory levels and manage procurement to control costs and reduce waste
• Recruit, train, and supervise F&B staff
• Create staff schedules and ensure adequate coverage
• Work closely with the kitchen team to plan menus and maintain quality standards
• Ensure compliance with health, safety, and hygiene regulations
• Analyze sales reports and implement strategies to increase revenue and profitability
• Handle customer complaints and resolve issues promptly
• Maintain strong relationships with vendors and suppliers

Requirements & Skills:

• Bachelor’s degree in Hospitality Management or a related field (preferred)
• Proven experience as an F&B Manager or similar role
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Good financial and inventory management knowledge
• Ability to work in a fast-paced environment
• Knowledge of food safety regulations and industry best practices
• Strong problem-solving and decision-making abilities