Front Desk Receptionist at Domeo Resources International (DRI)

The Front Desk Receptionist is the first human point of contact for every person who enters or calls. In a firm that serves Ultra High Net Worth individuals, international aviation finance clients, senior corporate executives, and government officials, this role demands an exceptional standard of presentation, communication, and discretion.

This is not a standard receptionist role. The positions itself as a premium advisory firm. The Front Desk Receptionist must embody that standard in every interaction in person, on the telephone, and in written correspondence. The experience of arriving at the firm\'s office and being greeted by this person should immediately signal to every visitor that they are dealing with an exceptional firm

Role Responsibilities

Client and Guest Reception

• Greet all clients, guests, and visitors with warmth, professionalism, and the highest standard of hospitality  at all times, regardless of the visitor\'s seniority or the time of day
• Manage the reception area maintaining its presentation, tidiness, and ambience to the firm\'s premium standard at all times
• Manage the visitor register signing guests in and out, issuing visitor passes, and notifying the relevant team member of arrivals
• Coordinate with the Driver and Security (Valet and Concierge) on guest arrival and departure logistics
• Prepare and serve refreshments to clients and guests in meeting rooms to a hospitality standard appropriate for Ultra High Net Worth clients

Telephone and Communications Management

• Answer all incoming telephone calls promptly, professionally, and with a consistently warm and confident manner
• Screen and direct calls accurately routing to the correct team member, taking accurate messages, and following up to ensure messages are delivered
• Manage the firm\'s general email inbox acknowledging all incoming correspondence within one business hour and routing to the relevant team member
• Administrative Support
• Manage incoming and outgoing post, courier packages, and document deliveries
• Maintain the meeting room booking calendar coordinating room setup, AV equipment, and catering
• Assist the Administration Manager with general administrative tasks as directed
• Maintain an up-to-date internal contact directory for all team members

Experience/Qualification

• Minimum 2 years front desk, reception, or concierge experience in a premium professional services, financial services, luxury hospitality, or comparable environment
• Exceptional verbal communication skills: a clear, confident, and warm telephone manner and in-person presence
• Immaculate personal presentation at all times: the firm will provide guidance on dress standards
• Strong written communication skills: professional English at all times in correspondence and messaging
• Experience working with Ultra High Net Worth clients, Very Important Persons, or senior executives is a highly significant advantage
• Discretion is absolute: the Receptionist will overhear sensitive conversations and see confidential documents. Non-disclosure is a condition of employment.
• Calm under pressure: the Receptionist must manage multiple simultaneous demands during busy periods without losing composure or standard

Competencies/Skills

• Good written and verbal communication skills
• Use of computers and office software (e.g., Microsoft Office)
• Thinking quickly in unexpected situations
• Discretion and confidentiality
• Providing solutions or directing issues appropriately

Behavioural Qualities/Other Competences

• Ability to handle complaints calmly
• Multitasking efficiently
• Welcoming and friendly attitude
• Good listening ability