Affiliate Relationship Manager at Global Profilers

Responsibilities:

• Working with team members to acquire/source for genuine affiliates (resellers of travel products), inviting them for training and ensuring that their accounts are activated in time
• Coordinating the activities of Affiliates Relationship Executives (ARE) to ensure high productivity
• Furnishing management and relevant stakeholders with a daily / weekly report of the Affiliates Help Desk
• Motivating ARE’s and the entire team to meet their weekly and monthly target
• Identifying challenges faced by affiliates and engaging relevant units to provide solutions
• Ensuring that all enquiries, requests and complaints channelled to the Affiliates Helpdesk via the call centre, e-mail chat are   attended to thereby eliminating incidents of dropped calls and unattended mails /chat
• Monitoring competitors’ affiliates programme in a bid to surpass them and coming up with effective affiliates’ retention       strategies in order to reduce churn to the barest minimum.
• Reporting on individual portfolios
• Analyze borrowing Affiliates trading patterns to determine funding requirements and other affiliates needs from time to time or as required
• Identifying Affiliates training needs and works with the training manager to organize necessary trainings
• Where affiliate enjoy credit facilities, ARE’s ensure that payment is received on time and when not, defaults are escalated     promptly
• Determine funding requirements and other affiliate needs from time to time or as required.

Key Skills & Attributes
    Entrepreneurial and commercial
    Delivering results and meeting customer
    Applying expertise and technology
    Formulating strategies and concepts
    Planning and organizing
    Creating and innovating
    Writing and Reporting
    Working with people
    Adapting and responding to change

Expectations/Quality

• Bachelors degree in Business Administration, Marketing or other related field
• Minimum 3-5 years working experience in the banking industry
• Knowledge of the tourism industry