Jobs at J3 Foods and Stores International

Description

• Branch Managers oversee the operations and business activities of a branch or regional office within a company.
• They are responsible for overall branch performance, customer satisfaction, and employee management.

Responsibilities
They typically have the following duties and responsibilities:

• Oversee all operations within the branch, including sales, customer service, and administrative functions
• Set goals and objectives for the branch and work with team to achieve them
• Develop and implement business strategies to improve operational efficiency and performance
• Ensure adherence to company policies, procedures and legal regulations
• Recruit, train, and supervise branch staff, and conduct performance evaluations
• Manage and resolve customer complaints or issues promptly and professionally
• Monitor and report on branch performance to higher management, including sales results, customer satisfaction, and overall branch activity
• Coordinate with other branches and the company’s head office
• Develop and maintain strong relationships with customers and identify new business opportunities
• Manage branch budget and allocate resources efficiently.

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Job Summary

• The Operations Supervisor oversees the daily operations of assigned outlets in Lagos, ensuring smooth distribution, inventory accuracy, team performance, and customer satisfaction, all in alignment with the J3 foods and stores international goals.
• This role serves as the direct representative of senior leadership across these branches, particularly in the absence of dedicated Branch Managers.

Key Responsibilities

• Supervise, train, and manage all staff across the assigned outlets (warehouse, sales, cashier, delivery), ensuring efficient operations across all departments.
• Monitor daily activities across all outlets to ensure compliance with company standards, operational procedures, and policy guidelines.
• Conduct regular performance reviews and provide ongoing feedback, coaching, and disciplinary guidance where necessary.
• Monitor and support the marketing team in meeting targets for direct buyers, bulk buyers & walk in customers. 5. Collaborate with the marketing team to develop and implement weekly and monthly marketing and sales plans per outlet, and track progress.
• Track progress on sales targets across outlets and provide strategic guidance or adjustments to ensure goals are met.
• Ensure accurate daily reconciliation of sales and payments across all outlets under your supervision.
• Review and validate all stock movement (inward and outward), ensuring all inventory activities are properly documented.
• Supervise the delivery and return processes to minimize product damage, loss, and stock discrepancies.
• Conduct outlet visits, review outlet conditions (cleanliness, organization, safety), and escalate facility needs to HR/Admin where necessary. 1
• Act as the liaison between outlet teams and head office leadership, ensuring smooth communication, prompt escalation of issues, and consistent feedback.

Requirements

• Interested candidates should possess relevant qualifications with experience.