Latest Jobs At Tek Experts

Are you a product manager with experience of HR technology? Do you want a new challenge for 2019?

We are a people centric organization, and realized a need in the technology market for a comprehensive software suite including talent and customer management systems as a result of our own needs. Tek Experts have embarked on building a cutting edge software portfolio to help organizations take care of their IT support needs, and talent/employees in a more structured way.

Our vision is a new innovative software team, headquartered in Vietnam, with colleagues in the UK, Bulgaria and the USA which has a culture of openness, sharing best practice and using state of the art technology. We are calling this exciting new division Wize, and it has all the benefits of a start-up tech team, with the benefit of being backed by an international Tech company.

The Product Manager will develop a roadmap for the technology that will benefit both Tek Experts and have commercial opportunity. You should have demonstrable experience of successfully working on HR technology and have an understanding of key functionality requirements and market trends.

This role calls for an ambitious and "hands on" Software professional with an understanding of the HR technology landscape, and the proven ability to take a long list of requirements from customers and work out which customizations are market led vs customer led. Core skills will include stakeholder management, market analysis, and a flair for motivating software teams and managing the expectations of internal stakeholders.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Product strategy and roadmap, be the bridge between business and tech and aligning the goals to create a successful Product plan.

Understand the competition and the tech market relating to Talent Management and HR technology in general (Recruitment, Learning and Workforce Planning).
In the initial phases look after legacy products whilst this is improved, and new products launched to market.

Competences

• • Indepth knowledge of HR software. ideally covering Talent Management, Learning and Development, Workforce Planning or Recruitment.
• Experience of full product lifeycle and understanding all parts of a product.
• Strong stakeholder engagement and influencing skills.
• Experience managing a small team as well as assisting development teams with product enhancement.
• Experienced with managing product iterations before release and comfortable working with complex products.

Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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Based in Lagos the Country Manager is the operational owner for service delivery in Nigeria and part of the Tek Experts leadership team reporting to our Chief Operating Officer. The site leader oversees and monitors the team’s performance and data on all clients and services delivered in Nigeria. You are responsible for developing teams of experts, monitoring the overall performance and targets achievement of the teams under your division.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Planning by prioritizing customer, employee, and organizational requirements

• Onboarding a team of professional and developing the BU knowledge in Tek Experts
• When needed, serve as part of the escalation path for operational issues
• Maintain continuous lines of communication, keeping Client Directors and COO informed of all critical issues
• Responsible for a wider perspective of metrics achievement
• Running, analyzing reports and based on those, creating action items to improve the operation and ensure metrics achievement
• Provide all kind of reports to Client Director and/or COO on a daily, weekly or monthly basis when needed
• Managing headcount numbers and work with Client Director to update the quotas/targets
• Keep open communication with the customer and internal managers/ leaders
• Open communication with the delivery team - on-site and globally to review team’s status, metrics, possible issues/needs and proceed with actions
• Concurrent meetings with Customer’s Managers, if needed
• Ensure that the Global Support Team meet KIP’s and stand in SLA at each point of time
• Attend regular operational and business review meetings
• Participate in reviewing processes and workflow to diagnose areas for improvement
• Creates, implements and maintains business processes
• Proactively proposes improvement plans where gaps are noticed
• Performance management and people development

  Competences

  • Proven experience managing a site of at least 500 employees

• Strong leadership and management skills
• Strong English communication skills
• Ability to handle and control difficult situations with upset customers
• Excellent soft skills
• Strong critical thinking and decision-making skills
• Strong influencing and negotiation skills
• Confident and professional manner
• Strong organizational, planning and presentational skills
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others
• Administrative knowledge/experience
• Customer service experience
• Training in conflict management and resolution