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  • Career Opportunities at MTN Nigeria

  • Posted on: 12 January, 2018 Deadline: 18 January, 2018
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  • MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

    Senior Manager, Corporate Transaction

     

    Job Description

    • To manage the company’s contractual arrangements regarding drafting, legality, structuring, fiscal efficiency and compliance; ensuring that all practices, policies and business activities fall within the bounds of the company’s legal posture.
    • Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy. 
    • Serve MTNN’s internal customers and provide solutions to improve the customer experience.
    • Drive an increase in MTNN’s Net Promoter Score
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Partner with MTNN’s Ecosystem Partners to deliver business value.
    • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
    • Provide technical leadership /advice in the formulation and development of Legal and Regulatory framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
    • Advise management and team members on practices in the areas of commercial and business law, research applicable laws and provide recommendations on the legal consequences of business initiatives.
    • Conduct due diligence and structuring of deals relating to commercial transactions, effectively managing transitions/transformational issues and risks between entities and external parties.
    • Give support towards influencing Governmental & Regulatory Policies affecting the Company’s businesses.
    • Draft and advise on company contracts relating to supplier agreements as well as gather/evaluate relevant facts  on decisions and highlight  attendant risks.
    • Provide legal advice; effect best -practice legal services within assigned entities  and review  company contract draft on supplier agreements handed over to Divisions.
    • Carry out complex legal assignments requiring substantive legal knowledge in diverse practice areas with emphasis in securities, corporate and contracts law.
    • Work with external solicitors to manage all ongoing litigation, dispute resolution matters, outside counsel and other advisors appropriately.
    • Coordinate compliance monitoring and direct risk management efforts related to daily operations in areas including management controls, public company compliance obligations, disclosure issues, reporting requirements, Nigerian law compliance, and general corporate governance matters.
    • Supervise the development of appropriate responses to employment and other claims; supervise litigated matters and work with outside counsel at regular intervals.
    • Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and mentor the Commercial Legal team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
    • Identify, evaluate and track the development needs and performance of MTNN staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
    • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Job Condition:

    • Travel – local and international
    • Standard Working Condition

    Experience & Training
    Education:

    • First  degree in any relevant discipline / Masters advantageous
    • Fluent in English and language of country preferable

    Experience:

    • 10 years legal work experience in commercial legal practice or within the Legal Department of reputable and structured business environment, preferably a multinational corporation.
    • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
    • Worked across diverse cultures and geographies advantageous
    • Ability to perform sophisticated legal analysis
    • High levels of comfort and confidence with litigation
    • Strong and effective business communication (verbal and writing skills)
    • Ability to plan and execute numerous complex projects under pressure
    • In depth experience and understanding of the Nigerian framework
    • Demonstrated business acumen and superior judgment

    Minimum Qualification

    • LLB, BA or MBA

    go to method of application »

    Project Implementation Manager, Facilities

     

    Job Description

    • To provide overall control and delivery of MTNN technical and non-technical design and construction building projects in strict compliance to all company requirements and quality standards.
    • Support the Shareholder return strategy by developing and implementing Finance  Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Negotiate, secure and monitor contracts with manufacturers in terms of terminal equipment warranty in line with MTNN corporate strategy.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
    • Drive an increase in MTNN’s Net Promoter Score.
    • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Manage all stakeholders and maintain good relationships to ensure proper execution of plans.
    • Liaise with Project Planner to convert overall program into individual project schedules and develop baseline schedule for each project by integrating schedules from various stakeholders.
    • Confirm user requirement specification (URS) based on philosophy.
    • Define scope and initiate best practice procedures for ensuring proper implementation of building infrastructure and systems in technical and non-technical facilities
    • Review facilities plans and construction contract bid documents and specifications for technical and/or non-technical projects applying knowledge of design, construction procedures, building codes and byelaws.  Make necessary amendments in liaison with the user departments and in compliance to MTNN building policies and specifications.
    • Develop project status reports, reviewing progress and milestones and identifying and addressing issues and risks.
    • Manage project execution, ensuring compliance to user requirements, quality, budget and time constraints Advise on the selection of appropriate project development life cycle, selection of project resources and allocation of tasks.
    • Assist Process & Standards function in compilation of Quality Control Procedure (QCP).
    • Coordinate project completion, hand over to the user department and to maintenance and operations.
    • Develop PPoE and conduct implementation; document best practices and lessons learned and facilitate project closure and “post mortem” activities.Advice clients (user departments) on nature of design and suggest changes in design briefs.
    • Recommend reputable contractors for different aspects of each project.
    • Guide the contract documentation process with consultants and contractors.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

    Job Condition

    • Standard working conditions

    Experience & Training
    Education:

    • First degree in Architecture, Engineering or Project Management or equivalent
    • Fluent in English

    Experience:

    • Minimum 6 years’ experience which includes:
      • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
      • Experience working in a medium to large organization.
      • Proven experience in project management of construction work.

    Training:

    • Advanced Project Management
    • Advanced Management Programs
    • New technologies seminar / training
    • GSM / 3G conferences and workshops
    • Finance for non-finance managers
    • HR for non-HR personnel

    go to method of application »

    Regional Security Coordinator

     

    Job Description

    • To deliver excellence in the coordination of security services in area of responsibility, ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction.
    • Effectively and efficiently coordinate Security efforts in area of responsibility by ensuring that security personnel in the Region are given proper orientation and training, assigned jobs/roles per their competencies and motivated to put in their best performance towards achieving MTN Nigeria corporate objectives.
    • Implement security policies and Standard Operating Procedures (SOPs) developed by the National Office in the region.
    • Ensure that all incidents are investigated and reported to the Regional Security Manager in line with approved procedures. 
    • Prepare analytical and statistical reports on operations and activities.
    • Conduct security survey of critical facilities to determine level of security threat and exposure.
    • Prioritize, assign, supervise, review the work and monitor performance of staff responsible for patrol services..
    • Conduct security briefings and security awareness to security staff and MTNN staff respectively.
    • Risk & Threat Assessment - implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility
    • Personnel Security – ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility
    • Protecting MTNN Assets – ensure safety of Employees, Business operations, Premises, Information, Network infrastructures in area of responsibility
    • Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility.  Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
    • Investigations –  carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN
    • Respond to inquiries, investigate and resolve security related problems.
    • Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility.  Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
    • Participate in the selection of patrol staff, staff training, coaching and mentoring and work with employees to implement discipline procedures and execute tasks according to approved guidelines and procedures
    • Ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, and kidnap in area of responsibility.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
    • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

    Job Condition

    • Standard Working Condition

    Experience & Training
    Education:

    • First Degree in any related discipline.
    • Fluent in English.
    • Formal training in Security Supervision/ Coordination.

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
    • Experience working in a medium  organization
    • Experience in multinational security operations.
    • Experience as Security supervisor in corporate security environment.
    • And Record of accomplishment in security management.

    Training:

    • Essentials of Security Management (Core)
    • Fraud Control and Investigations (Basic, Intermediate)
    • Security Survey and Reviews
    • Presentation & Report Writing Skills.
    • Crisis Management (Basic, Intermediate).

    Minimum qualification

    • BA, BEd, BSc, BTech or HND.

    go to method of application »

    New Media Officer

     

    Job Description    

    • Drive effective deployment of new media strategy in alignment with business objectives in general and reputational priorities in particular.
    • Identify  and develop  bespoke content on new media that engages savvy internet stakeholder groups  and aligns with  MTN corporate speak
    • Monitor and track MTN on new media platforms, provide ongoing analysis and reports to the relevant business units
    • Identify perception management opportunities in the  new media space and escalate critical issues for speedy resolution
    • Generate informative and insightful reports about MTNN activity and mention same  in the social media space
    • Develop reader-friendly content that communicates relevant corporate objectives and important customer information to foster articulation of the  MTN point of view and engender  empathy towards the MTN brand
    • Work closely with consultants to track, monitor and analyse online conversations about MTN in new media space.
    • Interface with Marketing, Customer Relations, Sales & Distribution, Enterprise Solutions, Corporate Services and other customer-facing/brand-building business units to drive customer education, acquisition and retention initiatives
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition:    

    • Standard Working Condition
    • Experience & Training    

    Qualifications
    Education:

    • First degree in any relevant discipline.
    • Fluent in English.

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
    • Experience working in a medium  organization
    • Experience in corporate communications
    • Ability to interpret and implement Communications strategy
    • Experience in deploying web communications, new media marketing activities.

    Training:

    • Social Media/ Digital Communication

    go to method of application »

    Advisor, State & Local Government Affairs

     

    Locations: Ibadan-Oyo, Enugu, Port-Harcourt-Rivers, Asaba-Delta, Kano & Jos-Plateau

    Job Description
       

    • Provide advisory service with regards to government related issues at the federal and state levels and maintain a strong relationship between these relevant institutions, with a view to ensuring long term viability of the business.
    • Carry out research and reviews of relevant telecoms issues that have impact on the telecoms industry and MTNN.
    • Prepare correspondence and position papers on government related issues.
    • Track and monitor events in the government sector, especially as they relate to the telecoms business.
    • Provide weekly intelligence reports and feedback on emerging issues in Federal and State Government circles as it relates to Telecommunications.
    • Provide informed opinion on all issues relating to MTNN from a government relations perspective, including new legislatures, government policies, etc.
    • Initiate regular meetings and provide advisory support to key government stakeholders
    • Manage corporate relationships with stakeholder groups including external parties (the Media, Government Agencies, Corporate Organisations, Vendors, etc.) and internal clients and general employee groups.
    • Develop and maintain relationship with key government stakeholders.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job condition:

    • Standard Working Condition

    Experience & Training
    Education:

    • First degree in any relevant discipline.
    • Fluent in English.

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others.
    • Experience working in a medium organization.
    • Experience in roles directly related to high level interactions in government and politics

    Training:

    • On the job training and exposure.
    • Industry conferences

    Minimum Qualification

    • BA, BEd, BSc, HND or BTech

    go to method of application »

    Manager, State & Local Government Affairs

     

    Job Description

    • Provide regulatory guidance and support on various business issues, input into regulatory policies/regulations, legislative framework and future impact of new regulatory policies and legislation on MTN N operation in line with best practices.
    • Provide input and guidance into proposed regulatory policies/ legislation ensuring that MTN N’s interest is taken into account.
    • Draft and manage interconnects agreements and prepare capacity leasing agreements with incumbent operators and new entrants.
    • Influence the telecommunications sector competitive policies to attain a level playing field as well as monitor compliance with interconnect agreement and all interconnect related issues in the industry.
    • Review prepared infrastructure sharing guidelines/ agreements and national and international roaming agreements.
    • Research and identify new ways to generate revenue, as well as cost saving opportunities arising from competitive or regulatory developments.
    • Monitor and update MTNN on developments; bills, new policies, within the legislative/ regulatory arena; and follow up with regulatory authorities on submissions and other regulatory issues.
    • Manage relationship with Regulatory authorities and make presentations to key stakeholders such as Regulatory Agencies, National Assembly and other relevant fora. .
    • Support management and advice MTN N on interconnects agreements/relationship, licence conditions and compliance with regulations and legislation.
    • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

    Job Condition

    • Standard Working Condition

    Experience & Training
    Education:

    • First degree in any relevant discipline
    • LLB or other recognized law degree
    • Fluent in English and language of country preferable

    Experience:

    • Minimum 6 years’ experience which includes:
      • Minimum of 3 years’ experience in an area of specialization with experience in supervising/managing others
      • In depth experience and understanding of the Nigerian telecommunications industry and regulatory framework
      • Experience in a commercial legal environment, alternatively within a legal & regulatory control body
      • Experience within the telecommunication environment is desirable

    Training:

    • Courses, Seminars, Conferences & workshops in Telecommunication Regulation
    • Management Development Program

    go to method of application »

    Senior Manager, Public Affairs

     

    Job Description

    • Provide advisory support and execute MTNN Government Relations Strategy at both federal and state levels with particular emphasis on the executive and legislative arms of the Federal Government of Nigeria.
    • Support the Shareholders return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimization etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
    • Serve MTNN’s customers and provide solutions to improve the customer experience.
    • Improve MTNN’s Net Promoters Score
    • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and business optimization.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Partner with MTNN’s Ecosystem Partners to deliver business value.
    • Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN.
    • Initiate regular meetings with key government stakeholders and give regular feedback to the business on new development (bills, new policies within the legislative/ regulatory arena).
    • Develop government relations strategy for the department in alignment with MTN Nigeria’s business direction and provide advisory support to the Regulatory Affairs function of MTN Nigeria.
    • Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN.
    • Develop and maintain a strong ethical relationship between MTN Nigeria and the relevant institutions/ bodies with a view to ensure the long term viability of the business.
    • Observe the business, political and regulatory environment closely and provide support to other functions within the CSD in Assigned location.
    • Carry out research, provide detailed policy analysis, identify regional vulnerabilities and recommend due mitigation.
    • Coordinate action/ response plans to pertinent issues and lobby campaigns on identified issues.
    • Provide periodic intelligence reports, political audits and proactive feedback on emerging issues, developments and trends.
    • Provide technical leadership /advice in the formulation and development of Regulatory Affairs framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
    • Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
    • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Coach and mentor the Regulatory Affairs team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
    • Build MTN’s profile amongst governmental stakeholders for effective engagement and guarantee access by the MTN management to such key stakeholders as required.

    Job Condition

    • Standard Working Condition.

    Experience & Training
    Education:

    • First Degree in any relevant discipline
    • Fluent in English and language of country preferable
    • Relevant Degree
    • An MBA would be an added advantage

    Experience:

    • Minimum 10 years’ experience  including:
    • Manager track record of 3 years or more in a government relations and/or stakeholder engagement function/activity; with at least 3 years in relevant sector/ industry
    • Worked across diverse cultures and geographies advantageous
    • Proof of requisite stakeholder contact/network base
    • Prior Telecommunications experience will be an advantage.

    Training:

    • On-the-job training
    • Courses, Seminars, Conferences  and workshops in Government Relations and Stakeholder Engagement
    • Management Development Program
    • Effective Management and Leadership

    Minimum Qualification

    • BA, BEd, BSc, BTech or HND.

    go to method of application »

    Advisor, Legislative Affairs

     

    Employment Status: Permanent
    Department: Corporate Affairs

    Job Description

    • Provide advisory service with regards to government related issues at the federal and state levels and maintain a strong relationship between these relevant institutions, with a view to ensuring long term viability of the business.
    • Carry out research and reviews of relevant telecoms issues that have impact on the telecoms industry and MTNN.
    • Prepare correspondence and position papers on government related issues.
    • Track and monitor events in the government sector, especially as they relate to the telecoms business.
    • Provide weekly intelligence reports and feedback on emerging issues in Federal and State Government circles as it relates to Telecommunications.
    • Provide informed opinion on all issues relating to MTNN from a government relations perspective, including new legislatures, government policies, etc.
    • Initiate regular meetings and provide advisory support to key government stakeholders
    • Manage corporate relationships with stakeholder groups including external parties (the Media, Government Agencies, Corporate Organisations, Vendors, etc.) and internal clients and general employee groups.
    • Develop and maintain relationship with key government stakeholders.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition:

    • Standard Working Condition
    • Experience & Training

    Experience & Training
    Education:

    • First Degree in any relevant discipline.
    • Fluent in English.

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others.
    • Experience working in a medium organization.
    • Experience in roles directly related to high level interactions in government and politics

    Training:

    • On the job training and exposure.
    • Industry conferences

    Minimum Qualification 

    • B.A, B.Ed, B.Sc, B.Tech or HND

    go to method of application »

    Fraud System Analyst

     

    Job Description    

    • To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.
    • Provide advice and recommendations on information systems strategy, policy management, security and service delivery
    • Develop tests to challenge existing fraud processes and make recommendations for change.
    • Identify unknown fraud, conduct behavioural patterning analysis and provide feedback on control development and improvement.
    • Log all fraud queries and resolutions into the fraud management logbook promptly.
    • Identify and document requirements, conduct business and technical studies, design, develop, integrate and implement information systems business solutions.
    • Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use.
    • Perform analytical needs for fraud operations.
    • Recommend additional tools and methods that could be deployed in combating fraud.
    • Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.
    • Following up with Revenue assurance and fraud Management system vendors to maintain the operation of the RA&Fraud system
    • Monitoring and analyzing alarms generated by the fraud management system 24 hours a day and 7days a week.
    • Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.
    • Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.
    • Provide input and feedback into fraud management reports.
    • Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud and prepare and present materials on findings.
    • Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches.
    • Provide advice on information systems strategy, policy, management, security and service delivery
    • Investigate and resolve subscriber fraud incidents promptly in conformance to documented policies.
    • Ad hoc task and assist with internal investigations conducted by both Subscriber Fraud unit team and as well as Forensic unit in Business Risk Management.
    • Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.
    • Contact customers regarding suspicious activity on their accounts.
    • Ensure value creation when engaging with Customer.
    • Assisting with the rollout of the fraud tools.
    • Contributing to the review of fraud risk assessments, scenario analysis and new product or change initiative assessments.
    • Detecting fraud, act upon and initiate preventive measures and verify that fraud claim investigations are completed on time and in accordance with set policies and procedures in order to protect the integrity and to fight corruption.
    • Coordinate with stakeholders to evaluate the current systems and applied processes in order to identify any potential risk, to re-engineer certain controls in order to reduce risk of unauthorized request patterns.
    • Reporting and provide analyses to support decision making and track market performance.
    • Performing continual review and update on defined processes of Revenue Assurance and Fraud controls so as to accomplish all objectives in an effective, timely and efficient manner.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
    • Leading ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
    • Providing Auditors (Internal and External) with required data analysis and complies with the audit report recommendations.

    Job Condition

    • Standard Working Condition.

    Experience & Training    
    Education:

    • First degree in any related discipline.
    • Fluent in English.

    Experience:

    • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium  organization
    • Experience in  Fraud Operational
    • Analytical/policy experience
    • Detailed investigation experience.
    • Risk evaluation and control implementation work experience.

    Training:

    • Current trends in fraud detection.
    • Fraud Management.

    Minimum qualification
    BA, BEd, BSc or HND.

    go to method of application »

    Manager, Legislative Affairs

     

    Job Description    

    • Provide regulatory guidance and support on various business issues, input into regulatory policies/regulations, legislative framework and future impact of new regulatory policies and legislation on MTN N operation in line with best practices.
    • Provide input and guidance into proposed regulatory policies/ legislation ensuring that MTN N’s interest is taken into account.
    • Draft and manage interconnects agreements and prepare capacity leasing agreements with incumbent operators and new entrants.
    • Influence the telecommunications sector competitive policies to attain a level playing field as well as monitor compliance with interconnect agreement and all interconnect related issues in the industry.
    • Review prepared infrastructure sharing guidelines/ agreements and national and international roaming agreements.
    • Research and identify new ways to generate revenue, as well as cost saving opportunities arising from competitive or regulatory developments.
    • Monitor and update MTNN on developments; bills, new policies, within the legislative/ regulatory arena; and follow up with regulatory authorities on submissions and other regulatory issues.
    • Manage relationship with Regulatory authorities and make presentations to key stakeholders such as Regulatory Agencies, National Assembly and other relevant fora. .
    • Support management and advice MTN N on interconnects agreements/relationship, licence conditions and compliance with regulations and legislation.
    • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department

    Job Condition:    

    • Standard Working Condition
    • Experience & Training    

    Qualifications
    Education:

    • First degree in any relevant discipline
    • LLB or other recognized law degree
    • Fluent in English and language of country preferable

    Experience:

    • Minimum 6 years’ experience which includes:
      • Minimum of 3 years’ experience in an area of specialization with experience in supervising/managing others
      • In depth experience and understanding of the Nigerian telecommunications industry and regulatory framework
      • Experience in a commercial legal environment, alternatively within a legal & regulatory control body
      • Experience within the telecommunication environment is desirable

    Training:

    • Courses, Seminars, Conferences & workshops in Telecommunication Regulation
    • Management Development Program

    go to method of application »

    Senior Manager, Information Management

     

    Job Description

    • To establish information management architecture and systems to meet the reporting needs for all the MTN business units and through the creation of a single Enterprise Data Warehouse application system.
    • To provide overall direction in the design, development, implementation and maintenance of a large-scale Data Warehouse, Business Analytics and business Intelligence solutions to meet MTN’s strategic Information management and decision supporting systems.
    • To deliver a wide range of reporting requests on a regular basis, within defined SLAs to the expected level of accuracy and quality.
    • To ensure delivery of required information from the Data Warehouse, using wide range of available tools, to requests as and when required.
    • Engage and manage supporting vendors effectively to achieve optimal service and value.
    • Regular engagement with key stakeholders across the organization to ensure continued understanding and reporting evolution to support the evolving business needs.
    • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
    • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
    • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
    • Provide the daily, weekly and monthly reporting accurately and timely for effective revenue reporting
    • Serve MTNN’s internal customers and provide solutions to improve the customer experience.
    • Drive an increase in MTNN’s Net Promoter Score
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Partner with MTNN’s Ecosystem Partners to deliver business value.
    • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
    • Oversee the design, development, and implementation of efficient and effective Information Management solutions to complex business requirements in a global environment
    • Define and develop enterprise data warehouse applications based on business, technical and system strategies
    • Develop solutions to support business, technical and system strategy
    • Develop processes and procedures to manage the environment
    • Participate in the selection & selection of suitable technologies
    • Manage contracts with suppliers/vendors
    • Ensure that operational delivery of system outputs are met
    • Develop projects in line with SDLC process
    • Ensure availability and reliability of systems
    • Develop Information Systems Business Continuity solutions
    • Participate actively in various Information Systems projects, e.g.:
    • Collateral projects
    • Information Systems disaster recovery project
    • Develop strategy and implementation for enterprise analytics
    • Strategize on  business intelligence needs & solutions for the Enterprise
    • Develop risk and business management processes within Business Intelligence Platforms
    • Recruit appropriate staff and Manage vendor  relationships
    • Define, execute and monitor the Business Intelligence operational procedures
    • Oversee the expansion of Business Intelligence Platforms to include future business requirements
    • Improve process & monitor compliance to SLAs  and KPIs in the following areas:
      • IS support processes
      • Systems integration
      • Project management
      • Business Analysis
      • Application construction
      • Application architecture
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
    • Identify training and development needs and manage skills enhancement programs for the IS Information Management team to address knowledge gaps and enrich knowledge repository within the department.
    • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Job Condition:

    • Standard Working Condition

    Experience & Training
    Education:

    • Bachelor of Science degree in Computer Science or any other related discipline.
    • An IT related Professional qualification will be an added advantage

    Experience:

    • 10 years' relevant IT experience of which:
      • Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
      • Worked across diverse cultures and geographies advantageous
      • Experience of Big Data concepts and related Technologies
    • 5 years’ experience in
      • Development and delivery of large Data Warehouses (using ETL tools, Business Intelligence product Suite)
      • Relational database
      • Major systems project with customized applications
    • 3 years hands-on technical project leadership in the following:
      • Managing teams of 3-8 developers
      • Managerial capacity
    • Knowledge of Conceptual Data Warehouse / Data Mart
      • Exposure to typical Mobile Telecommunications applications
      • Knowledge of service management principles.
      • Implementation and ongoing support of large data warehouses

    Training:

    • Operating systems:
      • Unix – Sun Solaris and True64, MS W2000, Linux
    • Application development  and Maintenance functions:
      • PL/SQL and standard SQL
      • MIS/EIS/EDW/ BI development tools
      • Reporting Infrastructure – Data modeling
      • ETL tools
      • ODS construction and reporting
      • Metadata tools
      • User access tools – Business Object preferred
      • EDW data modeling experience: star schemas, relational modeling, snowflake models and translating logical data models into physical data marts

    Minimum Qualification

    • B.Eng, B.Sc, B.Tech or HND

    Method of Application

    Use the link(s) below to apply on company website.

    TO VIEW THE SALARIES OF MTN NIGERIA, CLICK HERE

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