Jobs at Amy Consulting

Job Description

• Our client is currently in need of a Senior Ticketing Manager to lead the Ticketing team.

Responsibilities 

He / she would be responsible for:

• Providing guidance and direction to ticketing team on flight reservations and issuance of tickets on Amadeus GDS; Reissue and Revalidation of tickets, issuance of EMD’s, Refund applications, Generation of travel insurance on BSP link and other related ticket issues.
• Advising clients on flight itineraries, air ticketing, hotel accommodation, land transfer and other travel-related issues.
• Liaising with airlines and approved agents to check all communications, negotiations and procurement requirements when required.
• Providing assistance clients with airport check-in points, embassy appointments, online check-in, seat allocation, boarding pass issuance etc. and attending to corporate clients' enquiries.
• Negotiating pricing and commissions with external stakeholders and partner travel companies.
• Managing correspondence to airlines, private and corporate clients and respond to mail correspondence.
• Handling complex customer complaints and ensure customer satisfaction.
• Training and monitoring tickets to ensure high performance towards customer satisfaction, meeting of targets and increase in sales.
• Creating work schedule and timetables and allocating jobs.
• Managing accounts and meeting or exceeding targets relating to revenue growth and profit margin.
• Identifying incremental sales opportunities within a portfolio of customers.
• Building and maintaining strong relationships with both internal & external customers at all levels within an organization.
• Ensure client retention by exceeding client expectations with every interaction.
• Ensuring all client account information is up to date.
• Ensuring effective and efficient debt recovery from clients.

Key Skills Needed

• Interested candidates should possess a Bachelor's Degree in relevant fields.
• 7+ years' experience and proficiency in the use of Amadeus GDS.
• Previous leadership experience in ticketing.
• Ability to relate with internal and external stakeholders at various levels.
• Excellent communication skills.
• Attention to detail.
• Results-oriented with regard to quality and productivity goals.
• Availability to work flexible hours as determined by business needs.
• IATA certification (desirable).

Experience:

• Amadeus: 5 years (Required)

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Job Description

• Our client is currently in need of a Senior Legal Associate with extensive litigation experience.

Key Responsibilities

• Oversight responsibility in handling of related litigation matters for the firm.
• Ensuring client relationships are effectively managed.
• Overseeing compliance in respect of statutory filings of clients matters.
• General corporate and commercial law practice.
• Preparation and vetting of court processes.
• Management of court cases.
• Negotiating, drafting and reviewing legal agreements and other documentation for the firm.
• Conducting legal due diligence on counter-party to transactions involving the firm.
• Researching legal issues relating to transactions.
• Providing legal opinions on issues that may arise in connection with the transactions.
• Providing general legal advice on transactions

Key Requirements

• Minimum of Second Class Upper Division from a recognized university and Nigeria Law School.
• Minimum of 7 years post call experience (with a good grasp of litigation).
• Articulate and creative.
• Self motivated
• Strong desire for research.
• Ability to see through objections and provide plausible counter arguments
• Team player and leader.
• Ability to take ownership of the role and work with minimum supervision.
• Must be keen to innovate and be successful at formulating and implementing strategies and plans.
• Excellent oral and written communication skills.
• Attention to detail.
• Ability to multitask.
• Ability to keep confidentiality in respect of all matters handled.

Experience:

• Legal: 8 years (Required)