Jobs at a Leading Bank Via Kimberly Ryan

 Position Summary:
The Customer Service officer is a first point of contact for customers.
The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person.

Key Duties & Responsibility
The range of inquiries and requests Customer service officers may respond to include:

• Identify customer needs
• Inquiries and requests on banking products and services such as savings, cheque, business and loan accounts, telephone banking and internet services
• Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
• Open new accounts/Closing accounts
• Alterations to existing savings and cheque accounts
• Promote bank products and services
• Refer customers to appropriate banking services and representatives
• Refer customers who request to open business accounts and business credit cards to Customer Service Supervisor

Education & Experience
Minimum academic qualification is B.Sc. degree with Second Class Lower or HND Upper Credit from institutions accredited by NUC or other regulatory bodies approved by government.

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 Position Summary
Bank tellers are responsible for providing exceptional customer service including efficient and accurate Transaction processing.

Key Duties & Responsibilities

• Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.
• Cash checks
• Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.
• Process credit card cash advances.
• Assist in ordering, receiving, verifying, and distributing cash.
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
• Providing additional products including Cashier’s Checks, Personal Money Orders.
• Assist customers in accessing safety deposit boxes.
• Maintains the highest level of confidentiality with all information obtained
• Represent the Bank in a manner that maintains and expands positive relations with all customers,
• potential customers and co-workers
• Comply with all department and company policies, procedures and regulations.
• Other duties as assigned

Education & Experience

• Minimum of OND certificate in relevant course
• Previous teller experience preferred but not required