Customer Service Officer at Kimberly Ryan

 Position Summary:
The Customer Service officer is a first point of contact for customers.
The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person.

Key Duties & Responsibility
The range of inquiries and requests Customer service officers may respond to include:

• Identify customer needs
• Inquiries and requests on banking products and services such as savings, cheque, business and loan accounts, telephone banking and internet services
• Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
• Open new accounts/Closing accounts
• Alterations to existing savings and cheque accounts
• Promote bank products and services
• Refer customers to appropriate banking services and representatives
• Refer customers who request to open business accounts and business credit cards to Customer Service Supervisor

Education & Experience
Minimum academic qualification is B.Sc. degree with Second Class Lower or HND Upper Credit from institutions accredited by NUC or other regulatory bodies approved by government.