Deputy E-channels Manager at AB Microfinance Bank

Are you an experienced E-banking professional looking for an exciting opportunity in the financial sector? The Bank is seeking a dynamic and detail-oriented Deputy E-channels Manager to join our team!

REF CODE:       DECM/BUS/APR/2026

Main tasks and responsibilities:

• Assist the Manager in coordinating the e-channels activities to deliver high-quality services. 
• Support in supervising e-channels department and ensure Standard Operating Procedures are followed.  
• Assist the manager in managing schedules and workloads of team members in a proactive manner. 
• Monitor the daily sales of e-channels regarding registration of new clients and activity rate as well as target achievement. 
• Assist in training delivery when required, implement approved process improvements.
• Compile reports to track adherence to established service-level targets.
• Creating and updating relevant department documentation.
• Contributing to the maintenance of the Business Internal Knowledge base.
• Translate client’s requirements into business requirements for implementation.
• Organize the Implementation and Pilot of new e-channels product.
• Coordinate the process of re-engineering activities in order to improve the customer experience of end users.
• Support the e-channels comparison with competitors offering on services, promotions and special offerings on e-channels and updates Managers.
• Coordinate with users to determine the business needs for automation, evaluate business requirements and present the same to in a non-technical manner. 
• Coordinate small projects implementation aiming to develop the alternative delivery channels

Qualifications: 

• Bachelor’s degree or HND or equivalent qualification.
• Minimum of 5 years of experience in Operations environment within a Bank.
• 4-5 years Hands-on experience in e-banking / e-commerce product development.

Desired experience and knowledge:

• Experience in payment channel implementation and/or operations
• Knowledge about Mobile Banking/ATMs/IVR/Web Management/Internet Banking 
• Knowledge about Nigerian Microfinance sector. Soft Skills
• Excellent analytical skills and Attention to details 
• Excellent Communication skills
• Excellent coaching skills and Multicultural awareness 
• Excellent problem identification and problem solving skills Other Skills
• Change Management Skills to convince staff on better processes
• Ability to coordinate several tasks and deliver within the deadlines
• Technical awareness to understand, analyze and solve problem
• Ability to analyze and identify technical drawbacks and increase process efficiency by re- thinking.