HOD, Core Banking Operations at Unified Payment Services Limited

Job Objectives

• To lead the technology platforms supporting Agency Banking operations, ensuring scalable financial inclusion services, reliable agent transactions, and seamless integration across digital banking channels

Duties and Responsibilities

• Manage agency banking platforms, agent applications, and device ecosystems.
• Oversee onboarding systems for agents and aggregators.
• Ensure platform availability supporting cash-in/cash-out and financial services.
• Lead integration with switches, wallets, core banking, and settlement systems.
• Monitor agent transaction performance and platform utilization.
• Implement fraud monitoring and transaction risk controls.
• Coordinate PTSPs, device vendors, and field technology support teams.
• Optimize agent settlement, reconciliation, and reporting processes.
• Drive innovation supporting financial inclusion and rural banking expansion.
• Ensure compliance with regulatory requirements for agency banking.
• Support deployment of new agent services and digital capabilities.
• Manage operational dashboards and performance analytics.

Staff Attraction, Motivation and Retention

• Provide strong leadership through continuous coaching, mentoring, and succession planning for team members. opportunities for growth and development.
• Drive structured learning, certification programs, and skills development aligned with evolving banking technologies and industry standards.
• Set clear performance objectives, conduct periodic evaluations, and ensure accountability against departmental goals and KPIs.
• Foster an inclusive, collaborative, and motivating work environment that promotes ownership, innovation, and job satisfaction..
• Promote professionalism, ethical conduct, knowledge sharing, and employee wellbeing to sustain productivity and long-term retention.
• Foster a positive work culture that encourages collaboration, innovation, and creativity.
• Regularly engage direct reports to understand their needs and concerns.

Job Requirements

• Education University: Candidates should possess a B.Sc., B.Tech. or B.Eng. (Minimum of 2:2) in Electrical/Electronics, Computer Engineering, Computer Science or Physics Electronics.

Certifications:

• ITIL v4
• Project Management Certification (PMP/Prince2).
• Digital Banking or Fintech Certification

Others:

• Minimum 10 years’ IT/FINTECH experience
• Strong exposure to agency banking, fintech, or payment platforms.
• Experience managing distributed transaction platforms.