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  • Posted: Mar 8, 2017
    Deadline: Not specified
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    RS is an African conglomerate in diverse activities, yet focused on capturing the entire value chain in oil trading, shipping, storage, distribution and retailing. We are one of the largest and most efficient downstream players with solid roots in Nigeria and leading positions in fuels and lubricants market in Cameroon, Benin, Togo and Cote D'Ivoire. The com...
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    Network Engineer

    Department: Information Technology
    Report to: IT Manager
    Grade: Manager
    Supervises: Help Desk Support Team
    Internal Working Relationship: All Departments
    External Working Relationships: Vendors, Consultants; Service providers

    Job Summary

    • The Network Administrator is responsible for the IT Network infrastructure, identifying network requirements, installing upgrades, monitoring network performance, and coordinating network based projects across the organization.
    • The job holder interacts with service providers to ensure that seamless and quality data/voice services are delivered to meet the organization’s requirements.

    Key Accountabilities
    Network Infrastructure Administration:

    • Manages all network infrastructure and ensure reliable network access
    • Ensure network security by maintain supporting documentation where applicable
    • Ensure that all IOS switches / Router are constantly updated
    • Performs backups configurations of all network infrastructure devices.
    • Supervise telecommunication support for data and voice connectivity
    • Monitor the communication link from head office to all remote sites or locations; ensure the communication link is up and running.

    Remote VPN Support:    

    • Provide/manage VPN and secured access for all local and remote users.
    • Ensure connectivity for remote users
    • Ensure that all VPN traffics are secured and well encrypted.

    Vendor Engagement and Performance Management:

    • Verify materials provided by vendors for authenticity
    • Supervise work done by vendors and ensure performance in line with requirements, specification and contract; ensure vendors on site work meets the required safety regulations

    End User Support:

    • Provide support to end users for timely resolution of network issues
    • Ensure end users access to required network infrastructure

    Job Requirements
    Qualifications:

    • B.Sc / HND in Computer Science or any relevant discipline.
    • Relevant professional certification e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP).

    Experience:

    • Minimum of 3 to 4 years of IP network management and implementation experience.
    • Ability to deploy and configure a large scale enterprise network.

    Knowledge, Skills & Competencies:

    • Knowledge of multi-vendor network and infrastructure solutions; Cisco hardware configurations and maintenance; firewalls and security appliances
    • Network configuration, monitoring and troubleshooting
    • Switching and routing configuration
    • Windows user support; Microsoft Office tools (MS Word, Excel, e.t.c), outlook email configuration and support
    • Management of wireless network devices and solutions; general computer hardware troubleshooting repair and maintenance.
    • Network device management/maintenance
    • Analytical and problem solving skills
    • Interpersonal and communication skills

    Personal Attributes:

    • Creative; solution-driven; team player

    Key Performance Indicators (KPI):

    • Ability to deliver on assigned network related tasks and projects
    • Quality documentation of network related activities
    • User satisfaction
    • Average time to resolve an incident
    • % of issues resolved
    • % of user updates or backups within target times

    Physical & Other Requirements:

    • Occasional travel maybe required.

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    Windows Server System Administrator

    Location: MRS Tincan, Lagos
    Department: Information Technology                            
    Grade: Officer
    Reports to: Information Technology Manager
    Internal Working Relationship: All Departments, related business units and locations                                
    External Working Relationships: OEMs and IT Vendors                  
    Supervises: Interns (IT Students) ; Help-Desk, vendors

    Job Summary

    • The System Administrator will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
    • This individual will participates in technical research and development to enable continuing innovation within the infrastructure.
    • This will individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners.

    Key Accountabilities                              
    Responsibilities:

    • Perform timely Patch management as per the Schedule.
    • Deployment of Monthly MS Fixes / Patches
    • Controlled Reboot of all systems after patch application
    • Removal of Patches if issues occur
    • OS software installation of non-mandatory patches and service packs

     Change Management:

    • Perform Change Management as per the process.
    • Change Raising to facilitate incident resolution
    • Change Raising to facilitate Problem resolution
    • Change Review and Monitoring
    • Change Management Reporting
    • Change Review and Monitoring

    Problem Management:

    • Responsible for preparing RCA document for Severity 1 & Severity 2 calls.
    • Trend analysis of Capacity report
    • Trend analysis of availability report
    • Problem Management and RCA
    • Trend analysis of tickets and recommendation of improvement
    • Identifying problem areas and finding out ways to reduce that

    Documentation:

    • Documenting the changes in change management.
    • Document the Incident Report in Incident Management Tools.
    • Creating and updating of technical documentation.

     Antivirus:

    • Antivirus management
    • EPO administration
    • Initiate Outbreak co-ordination team
    • Troubleshooting of Antivirus Definitions
    • Resolution of out of date Pattern files
    • Cleaning, deleting and Quarantining affected files
    • Management of Performance Monitoring Alerts (false positive)
    • Monitoring and Logging for Security violations   

    Reporting:

    • Bi-annual capacity report generation
    • Reporting on outstanding Problem Records
    • Generation of Monthly Service Level Report
    • Generation of Monthly Patch Report.

    System Administration:

    • Windows OS & AD Incident/Production Management
    • Installing, Configuring and Hardening of Windows Servers
    • Installing, Configuring and Managing AD / DHCP / DNS Services.
    • AD Replication monitoring and regular health checks to be performed
    • Creating Group Policies and implementation as per standard procedures.
    • RAID Configurations and Disk management utilities tools.
    • Perform Security Health Check of Windows servers and other compliance related activities.
    • The setup and maintenance of new infrastructure of Windows 2012, Windows 2008 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server,
    • Controlled shutdown and restart of services and dependencies
    • Console operations – verify system availability
    • Monthly check of assets against CMDB
    • Daily Operating System alert handling and response
    • Quarterly / half yearly password maintenance and scheduling
    • Ticket Status Check and Update
    • Respond to False Positive Alerts
    • Incident Escalation and Progress Monitoring
    • Handling Sev1 Incidents reported by automated alerts
    • Handling Sev2 Incidents reported by automated alerts
    • Monitoring of DHCP Scopes
    • Change and Deletion of DHCP scope entries
    • Change and Deletion of DHCP Scopes
    • Management of IP Reservations
    • Maintenance of DHCP Scope Options
    • Management of DHCP Incidents and Alerts

    Key Performance Indicators

    • High Systems Availability.
    • Reduced Complaints from End Users.
    • Timely Incident Re
    • Timely Recovery from Disaster
    • End Users’ Competence in System Usage.

    Job Requirements
    Qualifications:

    • A Bachelor’s Degree, or HND In Information Technology, Computer Science/Engineering, or related discipline.
    • Windows System/Server Administration Professional Certification would be an added advantage.

    Knowledge, Skills and Competencies:

    • Ability to effectively troubleshoot complex technical issues
    • Extensive knowledge of PC/server hardware and software maintenance
    • Experience with physical (Dell, HP, IBM) and virtual (VMware/Hyper-V/ Citrix) servers
    • Proficient with Windows Active Directory services
    • Proficient with TCP/IP network protocols
    • Familiarity with Microsoft System Center Configuration Manager (SCCM)
    • Familiarity with Microsoft System Center Operations Manager (SCOM)
    • Familiarity with Assured Compliance Assessment Solution (ACAS)

    Experience:

    • A Minimum of 5yrs Experience in Windows Server Administration.
    • Good understanding GPOs, DNS, DC, MS Azure, WINS Resolution,
    • Maintenance and review of operating system admin accounts
    • Maintenance and review of application admin accounts
    • Maintenance of Hardware Monitoring Agents
    • Maintenance of Hardware Management Packs (SCOM).

    Personal Attributes:

    • Excellent interpersonal, communication and leadership skills
    • Assertive and driven
    • Resilient and committed
    • Inspires and nurtures growth
    • Integrity and ethics.

    Physical & Other:

    • Travel within and Outside Nigeria may be required.

    go to method of application »

    MS SharePoint Administrator

    Location: MRS Tincan, Lagos
    Grade: Officer
    Reports to:  Information Technology Manager
    Internal Working Relationship: All Departments, Related Business Units and Locations
    Supervises: Interns (IT Students) ; Help-Desk, Vendors
    External Working Relationships: Microsoft Inc.

    Job Summary
    The SharePoint Administrator will be responsible for providing technical support for the SharePoint environment including assessment and implementation of new capabilities, and providing IT long-term perspective on the relationship of SharePoint technology to the business opportunities facing the company.

    Key Accountabilities/Responsibilities
    SharePoint Site Administration:

    • Site creation, permission management, content management;
    • Gathers requirements, analyzes and implements SharePoint to meet customer and business requirements;
    • Provides guidance to business units on structure of their sites;
    • Implement custom workflow to automate business process;
    • Leads and facilitates information gathering sessions to validate business cases, gathers and documents business and functional objectives;
    • Manages customer relationships by communicating SharePoint architecture standards and Framework; answers questions; resolves concern and issues;
    • Increases organization effectiveness by identifying opportunities to leverage solutions to other engagements;
    • Triages Tier 2 SharePoint issues escalated from the Tier 1 help desk and communicates directly with SharePoint users to resolve, escalate, and reroute SharePoint trouble tickets using standard operating procedures to determine severity and impact;
    • Assists users in leveraging Enterprise Features; and
    • Assists in creating end-user and technical documentation and training material.

    SharePoint Online Server Administration:

    • Configuration and maintenance of SharePoint Server;
    • Administers & manages the SharePoint farms and databases;
    • Defines, implements, maintains and enforces SharePoint Governance policies;
    • Ensures the integrity and security of SharePoint data in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance;
    • Performs and tests routine SharePoint backups and restores;
    • Anticipates, mitigates, identifies, troubleshoots, and resolves SharePoint problems and escalates incidents as necessary;
    • Supports application development teams and system administrators throughout project Page 2 of 3 lifecycles;
    • Performs system monitoring and log analysis;
    • Recommends and performs software upgrades, patches and reconfigurations;
    • Maintains policies and procedures for SharePoint administration;
    • Performs system/process analysis to evaluate security levels, system utilization and growth projections;
    • Identifies and resolves performance or stability issues through performance tuning, proper system design, and patching;
    • Researches, stages and oversees new roll outs and upgrades for various applications and hardware to maximize integrity and efficiency of the system;
    • Supports the installation, configuration, security, operation, and maintenance of all web portal servers, equipment, and software related to SharePoint infrastructure;
    • Participates in full life-cycle development of SharePoint including planning and execution of tasks related to the evaluation  of  new  SharePoint  based  initiatives  (Upgrade Versions,Third-Party  Solutions, Integration with additional Enterprise Systems);
    • Deploys new functionality and/or enhancements to SharePoint functionality;
    • Proactively manages and supports the day-to-day system management tasks such as trouble-shooting, backup management and performance tuning;
    • Ensures uniform navigation throughout sites; and
    • Participates in the planning and implementation of new SharePoint initiatives which includes interfacing SharePoint to new products, third-party solutions and all enterprise application systems.

    Research SharePoint Application & Business Need:

    • Conducting general research on current IT technologies related to SharePoint with duties including but not limited to:
    • Conducting research related to updates, patches, upgrades, new software, industry standards, best practices, etc. to keep up-to- date with new SharePoint technologies.
    • Performs other related duties, as assigned.

    Key Performance Indicators:

    • High Systems Availability.
    • Reduced Complaints from End Users.
    • Timely Incident Re
    • Timely Recovery from Disaster
    • End Users’ Competence in System Usage.

    Job Requirements
    Qualifications:

    • A Bachelor's Degree, or HND In Information Technology, Computer Science/Engineering, or related discipline.
    • MS SharePoint Server Administration Professional Certification would be an added advantage.

    Knowledge, Skills and Competencies:

    • Working knowledge of SharePoint Central Admin;
    • Working knowledge of Application support and experience with SharePoint and Windows SharePoint Services (WSS);
    • Working knowledge of InfoPath Form development and deployment; Working knowledge of workflows, both Out of the Box (OOTB) and custom through SharePoint Designer;
    • Working knowledge of defining and executing SharePoint governance;
    • Working knowledge of documenting and maintaining configuration and process information;
    • Working knowledge of handling export/import, backup/restore of SharePoint Farm Site Collections and team sites;
    • Working knowledge of the various roles within a SharePoint environment and knowledge of best-practices with regard to placement of those roles within the environment;
    • Some knowledge of research, analysis and reporting methods;
    • Some knowledge and understanding of views, web parts, security and other customizations;
    • Some knowledge of Microsoft Active Directory, SQL server and networks; Some knowledge of Windows PowerShell and SharePoint command line tools (STSADM);
    • Some knowledge of Microsoft Internet Information Systems (IIS 7);
    • Some knowledge of installing, configuring, and supporting SharePoint farm environment; Knowledge of research, analysis and reporting methods; Knowledge of SQL server administration;
    • Knowledge of SharePoint development and Microsoft Visual Studio .NET; Hands-on software and hardware troubleshooting experience;

    Experience:

    • A Minimum Of 5 years Experience in MS SharePoint Server Administration.
    • Good understanding SQL, T-SQL, DC, MS Azure, SharePoint Online,

    Personal Attributes:

    • Excellent interpersonal, communication and leadership skills
    • Assertive and driven
    • Resilient and committed
    • Inspires and nurtures growth
    • Integrity and ethics

    Physical & Other:

    • Travel within and Outside Nigeria may be required.

    go to method of application »

    HR Manager

    Location: Tincan
    Department: Human Resources
    Report to: GM- HR
    Grade: Manager

    Job Summary

    • The HR manager acts as an organizational development advisor to staff and facilitates initiatives across the organization.
    • The HRM plans, develops, implements and administers HR programs for employees.
    • This position is also responsible for the development and integration of human resource programs and associated projects to achieve strategic business goals and operational objectives.

    Responsibilities
    Organization Development:

    • Design, develop and deliver leadership development strategies and supporting initiatives
    • Design and implement development interventions that support the business in improving individual, team and business performance
    • Manage organizational development projects
    • Identify employees' needs through data collection, observation, employee feedback and discussions with managers and staff
    • Recommend new approaches, policies, and procedures to effect continual improvements in the efficiency of the training area in particular and for the HR department in general

    Employee Engagement/Culture Change:

    • Support the development of organizational culture and leadership
    • Utilize change management and coaching tools and techniques to facilitate people through change
    • Provide feedback to management on employee engagement, and provide clear links to organizational performance

    HR Administration:

    • Partner with the business to provide targeted development solutions ensuring that employees at all levels in the organization are engaged and performing to the best of their ability
    • Manage policy compliance and administer disciplinary procedures
    • Provide guidance to managers & supervisor on staff management issues
    • Advise managers on organizational policy matters

    Team Leadership:

    • Plan, direct, supervise, and coordinate work activities of direct reports relating to employment, training, compensation, employee relations and other HR functions

    Financial:

    • Turnover and profit per employee
    • Labour cost as % of turnover

    Internal Process:

    • Turnaround time
    • Process and administrative efficiency
    • Effective employee engagement programs
    • Manage organizational development projects

    Customer:

    • Staff Turnover/Retention
    • Average length of service
    • Employee satisfaction

    Learning & Growth:

    • Training hour per employee
    • Competency development
    • Team Development

    Job Requirements
    Qualifications:

    • A First Degree, preferably in the Management or Social Sciences
    • Masters in Human Resources Management will be an added advantage
    • Professional HR qualification

    Knowledge, skills and competencies:

    • Human Resource Management Expertise and Practice
    • Strategic Planning & Management
    • Good knowledge of country labor law
    • Leadership & Administration
    • Change Management
    • Relationship Management
    • Critical Thinking
    • Communication
    • Coaching

    Experience:

    • At least 10 years' experience in HR practice
    • Development and implementation of HR policies and procedures experience

    Personal Attributes:

    • Integrity and ethics
    • Focus and personal drive
    • Proactive
    • Ability to exercise independent judgment in evaluating situations and making timely decisions
    • Goal oriented
    • Flexible and Adaptable
    • Charismatic
    • Ability to work effectively under pressure

    Physical & Other Requirements:

    • Travel may be required

    go to method of application »

    Office Manager

    Department: Admin Department
    Grade: Senior Officer
    Reports to: GM - HR
    Internal Working Relationships: All Staff and Management
    Supervises: External Working Relationships: Vendors

    Job summary

    • The Office Manager is responsible for managing the general administration of the office, facilities management, liaising with all stakeholders including office visitors, external vendors and internal staff to ensure effective running of the office.

    Responsibilities
    Office Administration:

    • Serves as the point of contact for office management duties including mailing correspondences, supplies
    • Plan and coordinate store and housekeeping operations
    • Provide filing and retrieval systems; ensure adequate record keeping of company assets, usage, deployment, maintenance etc.
    • Provide office supplies by liaising with departmental heads and relevant officers to ascertain departmental requirements
    • establishing policies, procedures, and work schedules
    • Develop and manage the office budget.
    • Organize meetings and other events; organize meeting rooms and other resources/requirements

    Facility & Asset Management:

    • Control and manage the use of various assets; supervise deployment and usage of company assets as approved by Management
    • Oversee and ensure timely and effective maintenance of the company facility and assets
    • Manage the office facility to ensure good working condition for staff

    Compliance & Advisory:

    • Develop and ensure compliance with the plan and schedule for the maintenance of all equipment and facilities within the company premises
    • Advise management on all issues regarding request and approvals for services and cost limits for eligible staff. e.g. phone credits limits.
    • Recommend cost saving methods to improve administrative efficiency across departments
    • Develop and implement supporting policies and procedures for efficient administration across the organization; monitor and ensure compliance
    • Prepare periodic and ad-reports for GM - HR as required

    Vendor Management:

    • Negotiate with vendors and external suppliers to secure the best service deals
    • Liaises with vendors on effective service delivery and smooth operations; monitor performance to ensure delivery in line with agreements
    • Ensure timely payment of bills as approved

    Financial:

    • Budget Management: Actual to Budget Cost
    • Admin expense per employee

    Internal Process:

    • Turnaround time; timely performance of scheduled maintenance and related activities; timely completion of projects and tasks assigned
    • Service quality
    • Availability of office supplies
    • Availability and reliability of equipment; equipment downtime

    Job Requirements
    Qualifications:

    • B.Sc in Administration or a related discipline
    • Master's degree will be an added advantage

    Knowledge, skills and competencies:

    • Knowledge of standard office administration practices and procedures including filing and record keeping, stock keeping, procurement and correspondence
    • Analytical, problem-solving and decision making skills, for efficient resource allocation
    • Relationship Management
    • Basic Financial Management
    • Organization and time management skills with ability to work within tight deadlines
    • Leadership and managerial skills
    • Interpersonal and communication skills

    Experience:

    • 3 - 5 years' experience in a related role

    Personal Attributes:

    • Proactive, Resilient; Goal-driven; Attentive to details

    Physical & Other Requirements:

    • Occasional travel may be required

    Note: Applicants must be residents of Abuja.

    Method of Application

    Use the emails(s) below to apply

     

    Applicants should send their applications and CV's (PDF format) with the position title as the subject.

    Note: Only qualified candidates will be contacted.

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