Windows Server System Administrator at MRS Oil Nigeria Limited

Location: MRS Tincan, Lagos
Department: Information Technology                            
Grade: Officer
Reports to: Information Technology Manager
Internal Working Relationship: All Departments, related business units and locations                                
External Working Relationships: OEMs and IT Vendors                  
Supervises: Interns (IT Students) ; Help-Desk, vendors

Job Summary

• The System Administrator will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• This individual will participates in technical research and development to enable continuing innovation within the infrastructure.
• This will individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners.

Key Accountabilities                              
Responsibilities:

• Perform timely Patch management as per the Schedule.
• Deployment of Monthly MS Fixes / Patches
• Controlled Reboot of all systems after patch application
• Removal of Patches if issues occur
• OS software installation of non-mandatory patches and service packs

 Change Management:

• Perform Change Management as per the process.
• Change Raising to facilitate incident resolution
• Change Raising to facilitate Problem resolution
• Change Review and Monitoring
• Change Management Reporting
• Change Review and Monitoring

Problem Management:

• Responsible for preparing RCA document for Severity 1 & Severity 2 calls.
• Trend analysis of Capacity report
• Trend analysis of availability report
• Problem Management and RCA
• Trend analysis of tickets and recommendation of improvement
• Identifying problem areas and finding out ways to reduce that

Documentation:

• Documenting the changes in change management.
• Document the Incident Report in Incident Management Tools.
• Creating and updating of technical documentation.

 Antivirus:

• Antivirus management
• EPO administration
• Initiate Outbreak co-ordination team
• Troubleshooting of Antivirus Definitions
• Resolution of out of date Pattern files
• Cleaning, deleting and Quarantining affected files
• Management of Performance Monitoring Alerts (false positive)
• Monitoring and Logging for Security violations   

Reporting:

• Bi-annual capacity report generation
• Reporting on outstanding Problem Records
• Generation of Monthly Service Level Report
• Generation of Monthly Patch Report.

System Administration:

• Windows OS & AD Incident/Production Management
• Installing, Configuring and Hardening of Windows Servers
• Installing, Configuring and Managing AD / DHCP / DNS Services.
• AD Replication monitoring and regular health checks to be performed
• Creating Group Policies and implementation as per standard procedures.
• RAID Configurations and Disk management utilities tools.
• Perform Security Health Check of Windows servers and other compliance related activities.
• The setup and maintenance of new infrastructure of Windows 2012, Windows 2008 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server,
• Controlled shutdown and restart of services and dependencies
• Console operations – verify system availability
• Monthly check of assets against CMDB
• Daily Operating System alert handling and response
• Quarterly / half yearly password maintenance and scheduling
• Ticket Status Check and Update
• Respond to False Positive Alerts
• Incident Escalation and Progress Monitoring
• Handling Sev1 Incidents reported by automated alerts
• Handling Sev2 Incidents reported by automated alerts
• Monitoring of DHCP Scopes
• Change and Deletion of DHCP scope entries
• Change and Deletion of DHCP Scopes
• Management of IP Reservations
• Maintenance of DHCP Scope Options
• Management of DHCP Incidents and Alerts

Key Performance Indicators

• High Systems Availability.
• Reduced Complaints from End Users.
• Timely Incident Re
• Timely Recovery from Disaster
• End Users’ Competence in System Usage.

Job Requirements
Qualifications:

• A Bachelor’s Degree, or HND In Information Technology, Computer Science/Engineering, or related discipline.
• Windows System/Server Administration Professional Certification would be an added advantage.

Knowledge, Skills and Competencies:

• Ability to effectively troubleshoot complex technical issues
• Extensive knowledge of PC/server hardware and software maintenance
• Experience with physical (Dell, HP, IBM) and virtual (VMware/Hyper-V/ Citrix) servers
• Proficient with Windows Active Directory services
• Proficient with TCP/IP network protocols
• Familiarity with Microsoft System Center Configuration Manager (SCCM)
• Familiarity with Microsoft System Center Operations Manager (SCOM)
• Familiarity with Assured Compliance Assessment Solution (ACAS)

Experience:

• A Minimum of 5yrs Experience in Windows Server Administration.
• Good understanding GPOs, DNS, DC, MS Azure, WINS Resolution,
• Maintenance and review of operating system admin accounts
• Maintenance and review of application admin accounts
• Maintenance of Hardware Monitoring Agents
• Maintenance of Hardware Management Packs (SCOM).

Personal Attributes:

• Excellent interpersonal, communication and leadership skills
• Assertive and driven
• Resilient and committed
• Inspires and nurtures growth
• Integrity and ethics.

Physical & Other:

• Travel within and Outside Nigeria may be required.