Network Engineer at MRS Oil Nigeria Limited

Department: Information Technology
Report to: IT Manager
Grade: Manager
Supervises: Help Desk Support Team
Internal Working Relationship: All Departments
External Working Relationships: Vendors, Consultants; Service providers

Job Summary

• The Network Administrator is responsible for the IT Network infrastructure, identifying network requirements, installing upgrades, monitoring network performance, and coordinating network based projects across the organization.
• The job holder interacts with service providers to ensure that seamless and quality data/voice services are delivered to meet the organization’s requirements.

Key Accountabilities
Network Infrastructure Administration:

• Manages all network infrastructure and ensure reliable network access
• Ensure network security by maintain supporting documentation where applicable
• Ensure that all IOS switches / Router are constantly updated
• Performs backups configurations of all network infrastructure devices.
• Supervise telecommunication support for data and voice connectivity
• Monitor the communication link from head office to all remote sites or locations; ensure the communication link is up and running.

Remote VPN Support:    

• Provide/manage VPN and secured access for all local and remote users.
• Ensure connectivity for remote users
• Ensure that all VPN traffics are secured and well encrypted.

Vendor Engagement and Performance Management:

• Verify materials provided by vendors for authenticity
• Supervise work done by vendors and ensure performance in line with requirements, specification and contract; ensure vendors on site work meets the required safety regulations

End User Support:

• Provide support to end users for timely resolution of network issues
• Ensure end users access to required network infrastructure

Job Requirements
Qualifications:

• B.Sc / HND in Computer Science or any relevant discipline.
• Relevant professional certification e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP).

Experience:

• Minimum of 3 to 4 years of IP network management and implementation experience.
• Ability to deploy and configure a large scale enterprise network.

Knowledge, Skills & Competencies:

• Knowledge of multi-vendor network and infrastructure solutions; Cisco hardware configurations and maintenance; firewalls and security appliances
• Network configuration, monitoring and troubleshooting
• Switching and routing configuration
• Windows user support; Microsoft Office tools (MS Word, Excel, e.t.c), outlook email configuration and support
• Management of wireless network devices and solutions; general computer hardware troubleshooting repair and maintenance.
• Network device management/maintenance
• Analytical and problem solving skills
• Interpersonal and communication skills

Personal Attributes:

• Creative; solution-driven; team player

Key Performance Indicators (KPI):

• Ability to deliver on assigned network related tasks and projects
• Quality documentation of network related activities
• User satisfaction
• Average time to resolve an incident
• % of issues resolved
• % of user updates or backups within target times

Physical & Other Requirements:

• Occasional travel maybe required.