People & Culture Specialist - Enterprise Services at Baker Hughes

This Role will report directly to People and Culture Regional Senior Staff Manager (NEU, SEU & SSA) and collaborate with the other people leaders in the region as well as Operations Excellence Partner for the region.

You will be responsible for the team supporting SSA region (on ground and remote) to deliver seamless HR experience, meeting SLA target, documentations, Process improvements and Talent management for your team.

As a People & Culture Specialist, you will be responsible for:

• Providing oversight of one or more HR Operations process(s) including work direction, prioritization, and troubleshooting assistance.
• Maintaining high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and Baker Hughes policy requirements
• Managing metrics, monthly reviews, escalations, disaster recovery testing
• Developing broad knowledge of processing procedures to ensure successful execution
• Driving increased productivity and compliance through process improvements, standardization and simplification
• Leading and participate in cross-functional project efforts between key operational processing areas including but not limited to: process improvement project plans, tracking and reporting progress, and ensuring adherence to deadlines and project methodologies
• Working collaboratively across internal teams and establish strong working relationships with Baker Hughes Businesses and key stakeholders
• Resolving complex processing issues and escalations for internal and external customers while promoting “Best in Class” customer service

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college
• Have at least 5 years of HR experience in a global environment or at least SSA Region level. Minimum 2 years of people Leader experience in HR.
• Have demonstrated expertise in Global HR Shared Services, including shared services technology, processes, metrics and best practices.
• Being able to demonstrate good CI knowledge with practical examples of efficiency gains.
• Have functional knowledge of HR including employment federal, state and local laws
• Have excellent hands-on HR Systems knowledge; Workday preferred.
• Have experience with Employee Portal, Knowledgebase and Case Management Systems; ServiceNow preferred.
• Have excellent project management capabilities and experience including change management.
• Demonstrated effectiveness in collaboration and stakeholder management (People and Culture Organization, business Teams and other COEs)
• Able to demonstrate Leadership and problem solving skills.
• Excellent verbal and written skills in order to effectively communicate with all the levels. (French/ Portuguese is an added advantage).
• Have passion for continuous process improvement and simplification
• Possess the ability to anticipate and resolve challenges
• Possess excellent analytical and problem solving skills with proven ability to organize and analyze data
• Have the ability to work in a fast paced environment, prioritize multiple tasks and meet deadlines
• Be a self-starter who can manage multiple tasks simultaneously with minimal supervision