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  • Career Opportunities at MTN Nigeria

  • Posted on: 23 January, 2017 Deadline: 3 February, 2017
  • View Jobs in ICT / Telecommunication View All Jobs at MTN Nigeria
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  • MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

    GIS Senior Specialist

     

    Job Description

    • Drive and execute specialized GIS analyses on network information to produce data for network optimization, business operations and strategic decision making.
    • Interface with Marketing on market intelligence and research
    • Produce and provide continuous update on Coverage Maps for the organizations intranet and internet web sites.
    • GIS data collection (which may include field work), geodatabase development/maintenance, data conversion, digitization, data editing and integration, data maintenance
    • Spatial analysis, 3D analysis, data modeling, scripting, and reporting
    • Design, develop, implement, and maintain custom GIS and web map applications
    • Create documentation to describe the data (metadata), program development, logic, coding, and corrections
    • Provide technical and administrative support to various departments through the writing of technical documents, manuals, training exercises
    • Troubleshoot errors others encounter while using GIS platforms
    • Communicate positively with internal and external customers to address their needs promptly, and following through on commitments
    • Detailed evaluations of existing and proposed systems and related operational procedures, and recommend necessary changes
    • Utilize computer technology to perform research, analyze and transfer data, write reports, and present data and documentation.
    • Perform geographical analysis for informational purposes, and as input into modeling and decision support systems used for regional planning activities. Prepare summaries and presentations of resultant geographical information.
    • Assist in the communication and transfer of geospatial data and information between Network Group and relevant divisions.
    • Develop and maintain the enterprise geospatial data holdings in support of regional planning and development.
    • Document and provide quality control/quality assurance and oversight of enterprise geospatial data, ensue all geospatial data sets comply with prescribed and documented QA/QC procedures and standards.
    • Assist in geospatial research and development (R&D) in order to streamline map production, data sharing, analysis and modeling processes.
    • Provide workflow efficiencies and develop automated tools and associated applications to improve outcomes; assist the Modeling and Software Development Teams in implementing new solutions.
    • Create custom scripts to automate data update routines , data downloads and cleansing, updates to enterprise databases, and updates to Web applications and data services. Support and manage all platforms relating to the geo-spatial domain (i.e. digital mapping).
    • Provide support for all GIS software tools for Radio Planning Department.
    • Ensure all Base Data for Radio Planning are in place and regularly updated e.g. Digital Elevation Models, Clutter, Vectors, etc.
    • Ensure Spatial (Mapping) Data reside in Oracle spatial (over time) and that modifications are reflected.
    • Investigate and evaluate new technologies [e.g. position technologies/location-based services] and ensure content aspects (data) are identified and accommodated.
    • Provide technical input into new initiatives and providing mapping, analysis, and modeling expertise.
    • Assist Radio Planners in conducting geo-coding drive tests and spatial representation of handovers.
    • Provide support and deliver query requests from other MTN departments.
    • Ensure coverage predictions are updated accurately in order to present accurate coverage maps.
    • Provide GIS analysis data as required by Engineering, Marketing and Customer Operations.
    • Ensure availability of radio and transmission prediction digital maps  in the tool and accurately represents reality through the field Engineers, track competitor’s coverage and produce regular GIS updates to the RF P&O team and the HOD.
    • Provide mapping, analysis and mapping display solutions to assist with decision-making across the organization in order to maintain the present and plan future network development.
    • Maintain and manage all aspects relating to the geo-spatial domain (Digital Mapping & Oracle Spatial Database Management)
    • Integration of the organization databases across the various departments with GIS
    • Provide application support for network planners and optimizers
    • Provide support and deliver query request from Marketing, Engineering, Sales & Distribution and Customer operations, MTN Foundation.
    • Ensure the integrity of the site database in the MTNIS Schema.
    • Supervise the execution of GIS related projects across MTN Departments.

    Job Condition

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training
    Education:

    • B.Sc. Geography/Land Survey/Engineering/Computer Science/Town Planning with a focus on GIS or spatial planning related field

    Experience:

    • Minimum of seven years (7) year experience in GIS role
    • Experience with MapInfo and Arcview, Oracle Spatial & Non- spatial Databases, Spatial ETL, Spatial Analysis, Spatial Data Modeling and Enterprise GIS Administration, Application Support, Project Management, System Integration, Leadership, Database Management, Geo-information and Business Intelligence.

    Minimum Qualification

    • BA, BEd, BSc, BEng, BTech or BTech

    go to method of application »

    Regional SHE Coordinator

     

    Job Description

    • Advice and support MTN regional management and staff on results from audits / risk assessments related to the following areas: - Work areas, Operation, Critical jobs, Critical tasks – to ensure safe working environment at all times.
    • Conduct regular safety, health and environment surveillance to identify hazards and proactively prevent incidents.
    • Advise management on developments in environmental issues to ensure consistent adherence to local and international legislation, regulations and standards.
    • Develop and review SHE specific targets for regional operation in line with MTN SHE annual plan and evaluate contractor SHE performance for the region.
    • Co-ordinate SHE audits on MTN facilities and BTS sites and partners (e.g. MTNN approved hotels) and contractor sites to monitor compliance with approved SHE standards and/or relevant local/international legislation and co-ordinate pre-mobilization audits for clients within area of coverage.
    • Participate actively through provision of advice and support during regional incident investigation to establish root cause, cascade lateral learning's and make recommendations to minimize re-occurrence.
    • Monitor MTNN contractors on SHE issues and ensure compliance with MTNN SHE Policy Requirements.
    • Investigate and report on notified SHE related complaints in line with the Complaints Management System and ensure that customer complaints are escalated and effectively resolved.
    • Produce weekly performance report on the regional SHE activities to support the overall SHE objectives and quarterly regional performance report.
    • Participate in the development and review of SHE processes and procedures by ensuring that documentations are done in line with the Best practices/standards.
    • Enhance SHE awareness by sending out quarterly Safety Health and Environmental tips to regional staff and contributing articles to the SHE bulletin.
    • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Oversee and coordinate all activities of direct reports and ensure all transactions and administrative documentation is recorded and available for business use.
    • Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge as well as identify developmental opportunities for team members.

    Job Condition

    •  Normal MTNN working conditions.
    •  May be required to work extended hours.
    •  National travel and a valid driver’s license.

    Experience

    •  First degree or its equivalent.
    •  At least 4 years relevant experience in SHE Mgt.

    Minimum Qualification
    BA, B.Arch, B.Ed, B.Eng, B.Sc, B.Tech or HND

    go to method of application »

    Team Lead, Internal Audit

     

    Job Description

    • To perform and supervise financial, compliance, operational and special audits of considerable complexity and carry out investigations into reported irregularities.
    • Identify root of business process problems and assist in developing the business case for change, benchmarking and carrying out surveys relating to process operations and improvement.
    • Identify areas of opportunity for cost and financial optimisation.
    • Prepare and conduct work programs for assigned audits assignments.
    • Document work done in the form of work papers in accordance with BRM Audit Methodology
    • Research and analyse financial statement and records, operational reports, audit client’s PPPs and audit related issues as well as assist the Financial & Operational Audit Manager in the development of the audit work plan.
    • Draft audit reports to be reviewed by Financial & Operational Audit Manager and prepare final reports for distribution.
    • Collect process related data and statistics from process owners, to determine effectiveness and quality of MTNN services and determine required changes in the processes and practices necessary to provide optimum service in the most cost-effective manner.
    • Review the performance of Financial & Operational Auditor and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Oversee and coordinate all technical activities, the activities of Financial & Operational Auditor and ensure all transaction and administrative documentation is recorded and available for business use.
    • Use of analytical tools to test compliance with operational, financial and statutory regulations as well as internal controls.
    • Adherence to audit methodologies and IIA (International Internal Audit) standards
    • Sustain the development of corrective actions and countermeasures ensuring compliance with PPPs and internal control
    • Periodic follow-up on audit recommendations to determine successful implementation of counter measures and corrective actions.
    • Customer insight management & engagement
    • Work closely with other audit team members to complete each audit exercise until the assignment is completed and wrapped up.
    • Coach and train Internal Auditor to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
    • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required

    Job Condition

    • Normal MTNN working conditions
    • May be required to work extended hours

    Experience & Training
    Education:

    • First Degree in any business related discipline, preferably Accounting.
    • Fluent in English.
    • ACA/ACCA.
    • Additional qualifications CIA, CISA or CIMA would be an added advantage.

    Experience:

    • Minimum of 4 years’ experience in an area of specialisation; with experience in supervising others
    • Experience working in a medium organization
    • Experience in Process Audit/Internal Audit Practice.

    Training:

    • Internal Audit
    • Forensics
    • Business Risk Management
    • Systems Audit

    Minimum Qualification

    • BA, BArch, BEd, BSc or BTech.

    go to method of application »

    NSMC Coordinator - 2 positions

     

    Job Description

    • To lead a shift of Network Management Center (NMC) Engineers in ensuring that MTN Network faults are actioned to company requirements.
    • To ensure that the company policies and procedures are adhered to during the shift. Assist in the development of an automated and effective environment for the performance of NMC duties.
    • Ensure value is  created by optimising business projects/activities
    • Coordinate NMC shift to effectively, monitor the allocated network nodes, and promptly react to all network-related faults.
    • Auction all alarms/trouble tickets and ensure adherence to procedures.
    • Escalate/ Follow up on,  trouble tickets and other outstanding faults to Radio Engineers, Mechanical & Electrical Engineers (M & E), Switch Engineers, High Level Support Engineers (HLS), Data Control Group Engineers (DCG), Transmission Support Engineers (TX), LANWAN Support Engineers, Value Added Services Engineers (VAS) and NMC Manager on duty for timely resolution.
    • Provide on-the-job training/guidance to subordinates and ensure strict compliance to escalation procedures.
    • Monitor network for overall efficiency and trouble spots using NMC tools like Optima and Facts as well as perform first-line maintenance of network resources.
    • Submit reports on network failures and staff performance, as required.
    • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
    • Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
    • Act as interface to Customer Service and assist with subscriber problems
    • Provide ideas and feedback to stakeholders on software tools, procedures and improvements to NMC processes.
    • Assist direct subordinates in the diagnosis and repair of difficult network problems
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN's VB and values.

    Job Conditions

    • Normal MTNN working conditions
    • May be required to work extended hours

    Requirements
    Education:

    • Fluent in English
    • A first degree in Electrical Electronics/Telecommunications or a related field.

    Experience:

    • Minimum of 3 years' experience in an area of specialisation; with experience working with others
    • Experience working in a medium organization
    • Hands-on experience in light current, telecommunications or a related field.
    • Experience in GSM switching environment preferably working on Ericsson switches.
    • Experience in a supervisory role

    Training:

    • Ericsson and Huawei Switching operations and Maintenance.
    • Ericsson and Huawei BSS Operations and Maintenance
    • Ericsson VAS and HLR Operations and Maintenance
    • eTOM Framework
    • ITIL Manager
    • Telecoms Project Management
    • Project Management Professional
    • Advanced leadership programmes
    • People Management
    • Best practices in network management

    Minimum qualification:

    • BEng, BTech, HND or BA

    go to method of application »

    Segment Manager

     

    Job Descriptions

    • To create sustainable, profitable, market volume and value growth for the High Value Segment of the Consumer Market.
    • To assist and support the Senior Brands Manager - Consumer Market Group in the implementation of strategies to achieve agreed business objectives
    • Contribute to 3-5 year market plans with clear strategy to action / operational plans.
    • Plan and develop High Value Segment growth strategy in conjunction with Product, marketing services and master brand  Manager
    • Work with relevant units to develop products/services based on strong profiling of particular groups of customers. Develop initiatives to increase customers’ satisfaction via the customer management process.
    • Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product/service delivery, Marketing spend, average revenue per user (ARPU), return on investment etc and proposing next steps
    • Apply research skill to accomplish business objectives: analyze data, search for trends, develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
    • Develop advertising/communication concepts in support of MTN’s brand building initiatives that can be successfully executed in the market place
    • Manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting)
    • Review market and internal conditions and contribute to the development of marketing strategies for the Achievers and Traders market segments and ensure segment marketing strategies are based on clear value proposition that is aligned to MTN Value proposition.
    • Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
    • Monitor execution of High Value and emerging market strategy against specifications.
    • Evaluate new opportunities for expansion and revenue growth and develop creative and innovative approaches to drive sustainable growth in the markets.
    • Develop promotion campaigns to stimulate usage and profitable consumer connections.
    • Identify, review and monitor demographic profiles of the Achievers and Traders segment customers continuously.
    • Provide delivery and performance tracking support to management, identify opportunities and leverage MTN and HV segment value proposition to take advantage of such opportunities.
    • Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
    • Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicate actions from qualitative/quantitative consumer and customer research.
    • Develop advertising/communication concepts in support of MTN’s brand building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
    • Identify training and development needs for team members and manage related skills enhancement programmes to ensure enterprise targets are fully met.
    • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Job Conditions

    • Normal MTN working conditions
    • May be required to work extended hours
    • National and international travels

    Experience & Training
    Education:

    • First degree in marketing or any other Social Science discipline
    • MBA from a reputable local/ International institution an advantage.

    Experience:

    • 8 years experience of which: At least 3 years in a managerial/ supervisory position
    • Marketing experience within an FMCG environment
    • Experience in the telecommunications industry

    Training:

    • Telecommunication Fundamentals
    • Basic GSM
    • MS office and common business applications
    • Strategic management / decision making
    • Effective leadership and human capital management

    Minimum qualifications

    • BA, BSc, HND or BEd

    Method of Application

    Use the link(s) below to apply on company website.

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