New Jobs at Etisalat Nigeria

Job Summary
Responsible for monitoring and reporting network performance of all nodes in the areas of Radio, Transmission, Core, VAS, IP, Roaming, international POI and Service Assurance.

Principal Functions

• Monitor and report the network Performance of all Nodes in EMTS network i.e. Radio, Core, VAS, IP, Roaming, International POI
• Analyse and report service assurance test reports on a weekly basis
• Coordinate all stakeholders to resolve issues from service assurance tests.
• Review formulas for 2G, 3G, 4G on the network and update on the tools where necessary
• Manage all IP performance monitoring and reporting including Google Cache and CACTI
• Responsible for implementing dashboards and automating all reports on the Pentaho and other monitoring tools
• Support Drive Test Engineers on the field based on their testing requirement
• Prepare and ensure quality of service reports are properly documented for management use and decision making purposes
• Monitor and apply standards created/maintained by external bodies, and integrate within internal quality management systems
• Prepare periodic reports and submit NCC, Etisalat Group, Executive Management and external party related performance requests
• Generate and circulate daily, weekly ,monthly, quarterly and yearly network reports
• Ensure that KPI values in HP Pentaho is consistent with the Vendor Performance tools
• Ensure all monthly performance reports are submitted on time with accuracy
• Prepare and submit ad hoc reports on performance within the stipulated time frame
• Perform other tasks as assigned by Head Network Performance and Service Assurance

Educational Requirements

• First degree in Engineering or a related field

Experience, Skills & Competencies

• Three (3) to five (5) years work experience
• Network Operations
• Telecommunications & Mobile Network Standards & Specifications
• Personal Effectiveness
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

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Job Summary

• Oversee the functions of the BSS support team, manage all BSS/RAN-related network activities and liaise with respective technical units to resolve network challenges.

Principal Functions

• Participate in major incident reviews, support incident managers in identifying real causes and accurate descriptions of incidents and impacts, recommend remedial actions and resolve all issues that are escalated
• Perform second level and necessary back office support to Field, BSS and NOC teams
• Coordinate BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, BTS/NodeB rehoming and packet switch configurations.
• Coordinate the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
• Coordinate corrective RAN/BSS maintenance as required, and assist field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS- related outage and network problems.
• Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
• Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration.
• Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
• Investigate and identify root causes of major incidences and ensure its resolution.
• Carry out other duties as assigned by the Director, FNME Operations

Educational Requirements

• First degree in Engineering or a related field

Experience, Skills & Competencies

• Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role
• GSM, EDGE, WCDMA Technologies
• Understanding of Network Topology and Connectivity
• Network Availability and Capacity Management
• Fault and Incident Management
• Change Management
• Teaming
• Delegation/ Supervisory
• Communication
• Accountability
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus