• Jobs at NCR Corporation

  • Posted on: 1 September, 2015 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at NCR Corporation
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  • NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

    Supervisor

     

    POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
    • Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
    • Ensure team members are performing optimally to achieve their individual and collective KPI set by the company.
    • Performs needs analysis and prioritization, feasibility and business impact
      assessments for major KM requests and initiatives
    • Typically manages overall life cycle of one or more Knowledge Solutions.
    • manage field operations
    • Supervise team member to provide the best service delivery to our esteem customer.
    • Ensure continuous monitoring of team member to meet Service level agreement the company have with the customer.
    • Supervise team member and communicate timely to the customer on the incident logged with the company to avoid bridging the SLA and penalty payment.
    • Organize meeting with the customer to showcase the company’s performance and to identify grey areas from customer point of view and work on it. .
    • Main focus areas are the reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance 
    BASIC QUALIFICATIONS:
    • Bachelor’s Degree or Higher National Diploma
    • 4+ years of related engineering field experience
    • Understanding of current Incident Management processes and systems
    • Strong analysis and good reporting skill.
    • Self-motivation, customer focused.
    • trong written and oral communication skills
    • trong team orientation.
    • Customer service experience will be and added advantage.

    go to method of application »

    Associate Engineer

     

    POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

    • Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
    • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
    • Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
    • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
    • Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
    • Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
    • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
    • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
     
    • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
    • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
    • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
    • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
    • Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
     
    BASIC QUALIFICATIONS:
    High School Diploma or equivalent
    0-1 years of related experience
    Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
    Experience in PC Hardware Maintenance and support
    A+ Certification ITE or Polytechnic in Electronics and Communications Engineering Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
    Excellent interpersonal skills/customer relationship skills required High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required High level of personal integrity; Support and promote teamwork and cooperative effort Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
     
    PREFERRED QUALIFICATIONS:
    Associate’s Degree preferred
    Previous experience in NCR or similar equipment is a plus
    CCNA preferred

    Method of Application

    Use links below to apply

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