Job Openings at United Bank for Africa Plc (UBA)

Job Objective

• To drive innovative strategies and marketing plans to create awareness of the Bank's products.

Responsibilities

• Be the expert on each respective product/channel target market.  
• Know who they are, how they buy and the criteria. 
• Work closely with sales and product teams to develop product features, key messaging, and value proposition. 
• Plan and participate in the launch of new services and products with the involvement of all necessary stakeholders. 
• Work across several aspects of marketing – from branding and positioning to targeted outreach and strategy, go-to-market strategy, campaigns, advocacy, events and communication. 
• Create and execute innovative strategies and marketing plans that drive awareness, engagement and product adoption. 
• Leverage marketing insights to better understand our customers and represent the voice of the customer. 
• Forecast, measure, and report the results of various projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships 
• Campaign reporting and analysis on a weekly, monthly and quarterly basis. 

Educational Qualifications

• Bachelor's Degree in a related field.
• 3-4 years related experience.

Skills Required:

• Great communication & Interpersonal skill
• Empathy & ability to connect with customers on different levels
• Creativity & Problem-solving skill
• Marketing Skills
• Strategic Planning & Business skills

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Candidate's Profile

• We are looking to hire Branch Managers with a minimum of 10 years’ Relationship Manager experience in all our branches across in Nigeria.

Job Objective(s)

• To establish and maintain positive customer relationships towards the growth revenue of the bank, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.

Responsibilities

• Prepare annual marketing plans and strategies for liability generation to enable Profit Centre Manager/Relationship Officers to achieve targeted growth objectives.
• Develop and obtain approval for annual marketing plans and strategies for designated product ranges to enable achievement of targeted growth and profit objectives.
• Monitor and control business office income and expenditure to ensure profitability.
• Recommend the creation of risk assets to increase business office profitability.
• Visit business customers and attending meetings.
• Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.
• Facilitate establish and maintain effective relationships with new and existing customers.
• Evaluate market research and competitor analyses to formulate marketing plans and strategies.
• Assume overall accountability for branch expenditure on products and services such as the administration of consumer lending, current account transactions, overdrafts, credit cards and personal loans
• Monitor and assign targets to Profit Centre Managers/Relationship Officers to ensure effective focus on target achievement.
• Maintain and acquire customer relationships to improve deposit liability growth and mix.
• Provide strategic direction and operational support to employees.
• Define and implement the delivery of marketing strategies and targets.
• Coach and motivate employees to effectively execute their day-to-day tasks to meet corporate targets and delivery objectives.
• Effectively communicate to employees the corporate policies, objectives and targets of the bank

Qualifications

• First Degree in any Social Sciences related discipline.
• Master’s Degree or professional certification is an added advantage.
• Minimum of 10 years relevant experience.

Skills Required:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs.
• IT and Computer appreciation.
• Communications skills (written and oral).
• Selling and marketing skills.
• Knowledge of business environment.
• Attention to details.
• Supervisory skills.
• Knowledge of banking operations, policies and procedures.
• Knowledge of bank products and services.
• Business development and acquisition.
• Relationship management.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

go to method of application »

Candidate's Profile

• We are looking to for a candidate with good knowledge of product offering, deployment & support and an oversight of the sales of online and transaction banking products.
• The ideal candidate must have good knowledge of product offering and deployment with atleast of 2 years’ experience in fintech, telecommunications or payment service providers  firms.

Job Objective

• To perform and manage all activities of the Innovation and Partnership team and grow the businesses/partnerships of various product lines. 

Responsibilities
Product offering, deployment, and support:

• Scope the market to identify opportunities for product sales in accordance with business requirements.
• Provide sale strategies to business offices and drive conversion of customers to UBA online and transaction banking products.
• Have oversight of the sales of online and transaction banking products in UBA.
• Engage internal and external stakeholders to providing solutions/ services/ deployment of products to customers.
• Responsible for training and support of customers/ internal staff on products.
• Monitoring of customer’s feedback on experience of our products
• Promote active cross selling between cash management, channel solutions, collections and partnerships.
• Responsible for sales pitches and sales support for the corporate and commercial banking teams and other in country stakeholders.
• Agent identification, training, and support.
• Deployment of agent POS and solution.

Penetration and Profitability:

• Drive penetration on all product lines across all customers in all the branches.
• Ensure profitability of each product by monitoring and evaluating the performance of each product against the budget to attain budget achievement. 
• Drive the strategy to acquire new clients, maintain existing ones and achieve revenue and profitability growth.

Market Intelligence:

• Carry out requirement gathering of innovations in the market space vis-a-vis what competition offers.
• Identify market opportunities, potential hubs, and customer needs in order to proactively provide value adding products/ services that meet anticipated needs.
• Articulate winning strategies for UBA’s products penetration in the retail, commercial and corporate segments.
• Periodic rendition of online and transaction banking products performance and penetration reports to internal stakeholders for measurements and to drive growth.
• Maintain the quality of portfolio and collaborate closely with all business segments and other stakeholders.
• Evaluation and identification of client needs and market trends.
• Work with the marketing team to design bespoke product marketing & advertising campaigns.

Training and Development:

• Periodic conduct of training for branch staff, colleagues, subordinates, and customers.
• Ensure comprehensive Product training & communication to all staff and maintain high degree of product knowledge among all staff.

Qualifications

• First Degree in Science or any Science related course.
• Minimum of 4 years experience with 2 from a fintech, telecommunications, payment service providers or digital banking sales/support firms.

Knowledge & Skills Required:

• Extensive knowledge of the bank’s policies and procedures
• Excellent interpretation of business needs into operational requirements.
• Knowledge of CBN’s policies and the business environment
• Time management skills
• Cost management
• Strategic thinking
• Analytical skills
• Negotiation skills
• Customer service orientation
• Communication skills (written and Oral)
• Interpersonal skills

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.