Jobs at Monmartt Kids

Job Summary

• The Manager plans and directs the day-to-day operations of the store.
• Develop strategies to improve customer service, procurement, drive store sales, increase profitability, create store policies and marketing programs that will increase in sales and grow the existing customer base.
• Maintain high store standards and conditions and foster a positive environment.
• Ensure customer needs are met, complaints are resolved and service is quick and efficient.
• Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Functions
The functions of the store manager include but not limited to the following:

Managerial Ffunctions:

• See to the daily running of the store while ensuring proper management.
• Effectively managing all departments and stores.
• Formulate working policies and procedures for the growth of the business.

Warehouse / Wholesales Functions:

• Oversee the departments at the warehouse ensuring that each department functions properly.
• Ensure that all items in the store are properly labelled.
• Oversee the purchase of goods.
• Oversee the wholesale department ensuring that wholesalers are attended to in a timely fashion.

Account / Inventory Functions:

• Overseeing the purchase of goods.
• Daily sales review and refund review.
• Computation and review of expenses.
• Handling account reconciliation.

Inventory Functions:

• Stock review.
• Carrying out periodic stock taking.
• Ensuring that goods are in good condition and displayed properly.
• Ensure that all transfers between stores are monitored and audited.

Logistics Functions:

• Ensuring that all orders are dispatched as and when due.
• Develop strategies for timely delivery of goods.
• Supervision of staff verification.

Customer Service Functions:

• Ensuring that all online platforms are being attended to effectively.
• Ensuring that proper guidelines are being followed when relating with customers.
• Ensuring that orders received are handled effectively.

Digital Functions:

• Building strategies to drive the execution of product launches. Which includes pricing, packaging and promoting.
• Creating and running advertisement on various platforms.
• Overseeing the digital team while ensuring each unit performs effectively.
• Ensuring that the website is up and running.
• Handling all duties as assigned by management.

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Responsibilities

• Attend to customers online via various platforms.
• Answer phone calls.
• Maintaining a positive, empathetic and professional attitude towards customers at all times.
• Acknowledging and resolving customers' complaints.
• Processing orders, forms and requests.
• Keeping records of customers interactions, transactions, comments and complaints.
• Ensuring customer satisfaction.
• Handling order fulfillment by ensuring orders are delivered on time.
• Handling third party logistics.

Working Hours:

• Mondays to Saturdays: 8:00am to 8:00pm
• Sundays: 12:00pm to 06:00pm.
• 6 Off days in a month.