Jobs at Hotel Capitol

Job description

Security Assessment & Risk Analysis

• Conduct comprehensive security audits of facilities, systems, and operations.
• Identify potential vulnerabilities, threats, and gaps across physical, digital, and procedural security.
• Perform risk assessments and develop mitigation strategies.
• Review existing security policies and recommend updates.

Security Planning & Strategy

• Develop and implement security plans, protocols, and procedures.
• Design security systems and recommend appropriate technology (CCTV, alarms, access control, etc.).
• Create emergency response plans, evacuation procedures, and crisis management strategies.
• Advise management on short- and long-term security improvements.

Surveillance & System Evaluation

• Evaluate the effectiveness of current surveillance and monitoring systems.
• Recommend upgrades or replacements based on operational needs.
• Ensure integration and proper functioning of electronic security equipment.

Compliance & Policy Development

• Ensure organisational compliance with local, national, and industry security standards.
• Develop and update security manuals, policies, and SOPs.
• Provide guidance on regulatory requirements for security operations.

Incident Response & Investigation

• Lead investigations into security breaches, incidents, and safety concerns.
• Analyse root causes and recommend corrective actions.
• Maintain detailed incident reports and documentation.

Staff Training & Awareness

• Conduct security awareness sessions for staff.
• Train security personnel on protocols, use of equipment, and best practices.
• Advise management on workforce security culture improvement.

Liaison & Coordination

• Coordinate with law enforcement agencies, emergency services, and external vendors.
• Work closely with internal departments (HR, IT, Operations) to ensure security alignment.
• Provide expert advice during planning of new projects, renovations, or facility expansions.

Continuous Monitoring & Improvement

• Regularly review and update security frameworks based on emerging threats.
• Monitor industry trends, new technologies, and global security best practices.
• Provide periodic reports to management on performance of security programs.

Required Skills & Qualifications

• Degree in Security Management, Criminology, Law Enforcement, or related field.
• Professional certifications (optional): CPP, PSP, CISSP, or equivalent.
• Strong analytical and investigative skills.
• Knowledge of physical and technological security systems.
• Excellent communication, reporting, and leadership abilities.
• Ability to work under pressure and handle crisis situations effectively

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• We are seeking a reliable and experienced Driver to provide safe, efficient, and timely transportation services. The ideal candidate will be responsible for transporting staff, guests, and goods, maintaining the vehicle in excellent condition, and ensuring compliance with all traffic and safety regulations.

Key Responsibilities

• Safely drive company vehicles to transport staff, guests, or goods to designated locations.
• Follow assigned routes and schedules while ensuring timely arrival.
• Maintain the cleanliness and general upkeep of the vehicle (interior and exterior).
• Conduct routine vehicle inspections and report any mechanical issues promptly.
• Ensure all vehicle documents (license, insurance, roadworthiness) are valid and up-to-date.
• Adhere to company policies, traffic laws, and safety standards at all times.
• Assist passengers with loading and unloading items as needed.
• Keep accurate records of trips, mileage, fuel usage, and maintenance schedules.
• Report any accidents, delays, or traffic issues immediately to management.
• Maintain a professional and courteous attitude at all times.

Requirements

• Minimum SSCE certificate or equivalent.
• Valid driver’s license with a clean driving record.
• Proven experience as a professional driver (minimum 2–3 years preferred).
• Excellent knowledge of road networks, routes, and traffic regulations.
• Ability to operate different types of vehicles (cars, vans, buses depending on company needs).
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Good physical stamina and alertness.
• Punctual, honest, and trustworthy.

Preferred Qualifications (Optional)

• Experience driving for a hotel, corporate organization, or logistics company.
• Basic vehicle maintenance skills.
• Familiarity with using GPS and navigation apps

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• The Front Desk Supervisor oversees daily front office operations to ensure smooth check-in, check-out, guest satisfaction, and efficient handling of all front desk activities. The role ensures excellent customer service, proper staff coordination, and high operational standards at all times.

Key ResponsibilitiesFront Desk Operations

• Supervise daily front desk activities including check-in, check-out, room assignments, reservations, and guest inquiries.
• Ensure all front office procedures and policies are followed strictly.
• Handle guest complaints, feedback, and special requests professionally and efficiently.
• Monitor front desk cash handling, billing, and payment processes.
• Maintain accurate reports, logs, and records for front office operations.

Team Supervision

• Schedule, train, and supervise front desk staff to ensure excellent service delivery.
• Conduct briefings, pass-down notes, and ensure proper communication within the team.
• Monitor staff performance, grooming, and adherence to hotel standards.
• Support staff during busy shifts and ensure adequate shift coverage.

Customer Service

• Ensure all guests receive exceptional service from arrival to departure.
• Resolve escalated issues promptly with professionalism.
• Coordinate with other departments (Housekeeping, Maintenance, Security, Kitchen, etc.) to meet guest needs.

Administrative Tasks

• Prepare daily occupancy reports, revenue summaries, and handover notes.
• Assist in implementing hotel policies, SOPs, and quality standards.
• Monitor lobby cleanliness, ambience, and guest service areas.

Requirements & Skills

• Diploma or degree in Hospitality/Business Management or related field.
• Minimum 2–3 years front desk or customer service experience (hotel experience preferred).
• Strong communication, leadership, and interpersonal skills.
• Proficiency in hotel reservation systems (e.g., Opera, Cloud PMS).
• Ability to multitask, solve problems, and remain calm under pressure.
• Professional appearance and excellent customer service attitude.

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The Procurement Officer is responsible for sourcing, purchasing, and managing the supply of goods and services required for the smooth operation of the hotel. This role ensures that all items are purchased at the best quality and price, delivered on time, and in line with the company’s standards and budget. The Procurement Officer works closely with all departments to understand their needs and maintain efficient stock levels.

Key ResponsibilitiesPurchasing & Sourcing

• Identify reliable suppliers and maintain strong vendor relationships.
• Request and compare quotations to secure the best deals for quality and value.
• Negotiate prices, payment terms, and delivery timelines.
• Ensure all purchases follow company procurement policies.

Inventory & Stock Management

• Monitor stock levels and ensure timely replenishment of supplies.
• Work with storekeeping team to maintain accurate inventory records.
• Prevent overstocking, shortages, and wastage.

Order & Documentation Management

• Prepare purchase orders and obtain proper approvals.
• Track and follow up on orders to ensure timely delivery.
• Verify and match invoices with delivery notes, purchase orders, and receipts.
• Maintain an organized database of all procurement documents.

Quality Control

• Inspect delivered goods to ensure they meet required standards.
• Report and resolve issues such as shortages, damages, or poor-quality items.

Budget & Cost Control

• Assist management in controlling purchasing costs.
• Identify cost-saving opportunities without compromising quality.
• Prepare periodic procurement reports for management review.

Vendor & Compliance Management

• Evaluate supplier performance regularly.
• Ensure compliance with company policies, safety standards, and operational requirements.
• Maintain confidentiality of pricing information and supplier contracts.

Qualifications & Requirements

• Bachelor’s degree in Procurement, Supply Chain, Business Administration, or related field (preferred but not mandatory depending on the organization).
• 1–3 years experience in procurement, preferably within the hotel or hospitality industry.
• Strong negotiation, communication, and analytical skills.
• Familiarity with inventory procedures and basic accounting principles.
• Proficiency in Microsoft Office (Excel, Word).
• High level of integrity and attention to detail.

Key Competencies

• Strong organizational and multitasking abilities
• Good decision-making and problem-solving skills
• Ability to work under pressure and meet deadlines
• Teamwork, accountability, and professionalism