Front Officer Supervisor at Hotel Capitol

• The Front Desk Supervisor oversees daily front office operations to ensure smooth check-in, check-out, guest satisfaction, and efficient handling of all front desk activities. The role ensures excellent customer service, proper staff coordination, and high operational standards at all times.

Key ResponsibilitiesFront Desk Operations

• Supervise daily front desk activities including check-in, check-out, room assignments, reservations, and guest inquiries.
• Ensure all front office procedures and policies are followed strictly.
• Handle guest complaints, feedback, and special requests professionally and efficiently.
• Monitor front desk cash handling, billing, and payment processes.
• Maintain accurate reports, logs, and records for front office operations.

Team Supervision

• Schedule, train, and supervise front desk staff to ensure excellent service delivery.
• Conduct briefings, pass-down notes, and ensure proper communication within the team.
• Monitor staff performance, grooming, and adherence to hotel standards.
• Support staff during busy shifts and ensure adequate shift coverage.

Customer Service

• Ensure all guests receive exceptional service from arrival to departure.
• Resolve escalated issues promptly with professionalism.
• Coordinate with other departments (Housekeeping, Maintenance, Security, Kitchen, etc.) to meet guest needs.

Administrative Tasks

• Prepare daily occupancy reports, revenue summaries, and handover notes.
• Assist in implementing hotel policies, SOPs, and quality standards.
• Monitor lobby cleanliness, ambience, and guest service areas.

Requirements & Skills

• Diploma or degree in Hospitality/Business Management or related field.
• Minimum 2–3 years front desk or customer service experience (hotel experience preferred).
• Strong communication, leadership, and interpersonal skills.
• Proficiency in hotel reservation systems (e.g., Opera, Cloud PMS).
• Ability to multitask, solve problems, and remain calm under pressure.
• Professional appearance and excellent customer service attitude.