Latest Jobs at Mara Cruiz Organics

Responsibilities
Sales:

• Promote and sell Mara Cruiz Organics products across multiple channels (in-store, online, and B2B).
• Identify new sales opportunities and follow up on leads and referrals.
• Meet and exceed monthly and quarterly sales targets.
• Participate in product promotions, exhibitions, and marketing campaigns.
• Maintain a deep understanding of product knowledge to effectively educate customers.

Customer Care:

• Provide excellent customer service through calls, emails, social media, and in-person interactions.
• Handle customer inquiries, complaints, returns, and feedback promptly and professionally.
• Ensure customer satisfaction and loyalty through effective communication and follow-up.
• Maintain accurate records of customer interactions in the CRM system.
• Collect and relay customer feedback to relevant departments to help improve product and service quality.

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Responsibilities
Client Consultation & Diagnosis:

• Conduct thorough consultations to assess scalp and hair conditions.
• Diagnose issues such as hair loss, dandruff, alopecia, and scalp disorders.
• Recommend treatment plans and monitor progress over time.

Treatment & Care:

• Provide in-house trichology treatments using Mara Cruiz Organics products.
• Customize treatment plans to suit individual client needs.
• Offer nutritional, lifestyle, and product advice to support hair health.

Product Development & Testing:

• Collaborate with R & D on the formulation of new hair care products.
• Test and evaluate the efficacy of products from a trichological perspective.

Client Education & Support:

• Educate clients on hair care routines, product usage, and scalp health.
• Provide follow-up care and support to ensure long-term results.

Team Collaboration:

• Work alongside cosmetologists, wellness therapists, and product specialists.
• Train staff on basic scalp analysis and product application.

Documentation & Reporting:

• Maintain accurate records of client assessments and treatments.
• Report trends and observations to management for continuous improvement.

Requirements

• Candidates should possess a Bachelor's Degree / HND or OND qualification with 1 - 4 years work experience.