Sales / Customer Executive at Mara Cruiz Organics

Responsibilities
Sales:

• Promote and sell Mara Cruiz Organics products across multiple channels (in-store, online, and B2B).
• Identify new sales opportunities and follow up on leads and referrals.
• Meet and exceed monthly and quarterly sales targets.
• Participate in product promotions, exhibitions, and marketing campaigns.
• Maintain a deep understanding of product knowledge to effectively educate customers.

Customer Care:

• Provide excellent customer service through calls, emails, social media, and in-person interactions.
• Handle customer inquiries, complaints, returns, and feedback promptly and professionally.
• Ensure customer satisfaction and loyalty through effective communication and follow-up.
• Maintain accurate records of customer interactions in the CRM system.
• Collect and relay customer feedback to relevant departments to help improve product and service quality.