Latest Jobs at Phillips Outsourcing Services Nigeria Limited

Responsibilities

• Increase market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to Company’s quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries, and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems, and obstacles to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the Company’s data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with VB and values.

Requirements

• HND / B.Sc in any relevant field
• A minimum of 2 years working experience in Sales, Customer Service and Client engagement; with experience working with others
• Proficiency in the usage of Microsoft Word, Excel, and PowerPoint.
• Must be fluent in English
• Not more than 35 Years of age

Salary
N87,000 net + other benefits.

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Location: Ikoyi, Lagos
Industry: Telecoms

Responsibiliites

• Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by 3rd party vendors.
• Generate comparative analysis reports from vendors drive test activities.
• Network Performance analysis and trending; reported to the relevant units for necessary actions.
• Investigate Network related exceptions and give relevant recommendations for network QoEQoS improvement.
• Carry out competitive Networking benchmarking test analysis with recommendation and coordinate activities ensure competitive edge Performance.
• Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive improved experience.
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
• Engage with Managed Service Vendors to deliver improved Customer Experience
• Liaise with Customer Experience on the Network related components of the Net Promoter Score (NPS)
• Engage with Customer Relations (CR), ensuring that network related customer feedback is resolved and closed
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
• Follow up with network complaints to ensure faster resolution of service quality issue and customer complaint calls.
• Ensure NPS and Customer Experience Index improvement as agreed by the business.

Requirements

• HND / B.Sc and a minimum of 3 years experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience on 2G and 3G radio optimization.
• LTE optimization and multi-vendor experience is an added advantage
• Expert knowledge on 2G and 3G drive test analysis and reporting using TEMS investigation and discovery software. Knowledge on LTE drive test is an added advantage.
• Experience on Network performance analysis trending and reporting in a Managed Services environment or setup.
• Capable of leading process analysis and providing objective feedback on areas of improvement.

Salary
N162,000 monthly