Benchmark & Measurement Engineer at Phillips Consulting

Location: Ikoyi, Lagos
Industry: Telecoms

Responsibiliites

• Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by 3rd party vendors.
• Generate comparative analysis reports from vendors drive test activities.
• Network Performance analysis and trending; reported to the relevant units for necessary actions.
• Investigate Network related exceptions and give relevant recommendations for network QoEQoS improvement.
• Carry out competitive Networking benchmarking test analysis with recommendation and coordinate activities ensure competitive edge Performance.
• Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive improved experience.
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
• Engage with Managed Service Vendors to deliver improved Customer Experience
• Liaise with Customer Experience on the Network related components of the Net Promoter Score (NPS)
• Engage with Customer Relations (CR), ensuring that network related customer feedback is resolved and closed
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
• Follow up with network complaints to ensure faster resolution of service quality issue and customer complaint calls.
• Ensure NPS and Customer Experience Index improvement as agreed by the business.

Requirements

• HND / B.Sc and a minimum of 3 years experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience on 2G and 3G radio optimization.
• LTE optimization and multi-vendor experience is an added advantage
• Expert knowledge on 2G and 3G drive test analysis and reporting using TEMS investigation and discovery software. Knowledge on LTE drive test is an added advantage.
• Experience on Network performance analysis trending and reporting in a Managed Services environment or setup.
• Capable of leading process analysis and providing objective feedback on areas of improvement.

Salary
N162,000 monthly