Job Offers at Eat'N'Go Limited

Job Description

Food Safety & Quality Assurance 

• Manage the Food Safety Management System for all DP & CSC commissaries across regions. 
• Plan and execute Food Safety Compliance Audits with Regional RA/QC Officers. 
• Develop and implement a Quality Control Framework for auditing commissaries. 
• Ensure continuous product quality and consistency through rigorous quality control protocols. 
• Oversee development and approval of ingredients and suppliers aligned with company standards. 
• Support New Product Development (NPD) initiatives by embedding QA practices in all phases. 
• Follow up on audit findings and ensure implementation of recommended controls within agreed timelines. 
• Monitor performance against the annual internal audit plan, providing feedback to leadership. 

Occupational Health & Safety (HSE) 

• Design and maintain a robust Occupational Health and Safety Management System for commissaries. 
• Conduct routine inspections of work areas, facilities, and equipment for HSE compliance. 
• Track and enforce compliance with HSE regulations including fumigation, fire drills, and water testing. 
• Assist in risk assessments, compliance reviews, and general HSE evaluations. 
• Collaborate with the HSE Executive to maintain documentation and prepare monthly and weekly Reports. 

Qualifications

• A good degree (HND/B.Sc.) in Food Technology, Catering & Hotel Management, Nutrition, Microbiology, Industrial Chemistry, or Agriculture. 
• Minimum of 5 years’ experience performing quality and safety tasks in a production or food manufacturing environment. 
• Professional qualifications will be an added advantage — e.g., FSSC 22000, HACCP Level 3, ISO 9001, ISO 45001, CIEH, ISPON, etc. 
• Strong knowledge of Good Manufacturing Practices (GMP), Good Laboratory Practices (GLP), and Standard Sanitation Operating Procedures (SSOP). 
• Excellent project management, problem-solving, and decision-making abilities. 
• Effective communication and interpersonal skills with the ability to liaise across departments and with external partners. 
• Proficient in Microsoft Office Suite and relevant quality/safety documentation tools.

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We are seeking a highly motivated and experienced Customer Service Executive to lead and support our customer service team. This role requires a detail-oriented professional who is passionate about delivering top-tier service, enhancing customer experience, and mentoring team members to achieve excellence. If you thrive in a fast-paced environment and are ready to take ownership of customer satisfaction goals, we’d love to hear from you. FMCG experience is a major advantage. 

Key Responsibilities

• Manage the daily operations and workflow of the customer service department
• Supervise and mentor a team of customer service representatives
• Respond to customer inquiries promptly and professionally via phone, email, or chat
• Collect and analyze customer feedback to drive service improvements
• Track, monitor, and report key customer service metrics and KPIs
• Hire, onboard, and train new customer service team members
• Ensure timely resolution of customer issues and escalate when necessary
• Promote customer-centric culture across the department
• Provide regular performance feedback and identify upskilling opportunities
• Maintain accurate records of customer interactions using CRM tools
• Handle other duties as assigned by management

Requirements

• Bachelor’s degree (BSc) in any relevant field
• Customer Service Certification is an added advantage
• Minimum of 3–5 years’ experience in a customer service role, preferably in Nigeria
• Strong communication (verbal and written) and interpersonal skills
• Proven ability to solve problems and manage customer expectations
• Comfortable working in high-pressure and fast-paced environments
• Detail-oriented with strong data entry and organizational skills
• Experience with CRM systems and customer service software preferred
• Flexibility to work various shifts, including evenings and weekends
• Ability to maintain customer confidentiality and work collaboratively